"We had a great stay at The Row. There were a couple of hiccups, however, the staff were really helpful in making sure we were comfortable.
We arrived way earlier than check-in time, knowing that we were going to have to leave our luggage until later, however, the front desk staff checked us in early with absolutely in issues.
Our room was clean and tidy, however, the bathroom sink had no hot water. Within an hour of submitting a ticket, professionals came to fix the issues and we had no issues with the water afterward.
They were also quick in responding to other requests, such as more blankets, and requesting a space heater (our stuff got soaked in the rain so we wanted some thing to help dry our stuff).
The location is really great - it's a few blocks from Times Square and there's access to a subway station just outside of the hotel."