Cottages in North America

"Too busy. Atrium area is like a train station. I dont like tipping in genral, but especially not for serving staff that dont make an effort - but when it is 20% already on the ticket most people dont want to make a fuss. Desk staff were quite good. Rooms were basic/functional Rooms cleaned nicely each day Weird thing with the bar/Starbucks going on. Never managed to get a starbucks because the que was too long. This is a shame because the destination fee is used as a credit for this and if you dont use it, you lose it"

"The staff were so "

"The hotel was ok. Elevators took a really long time. Early check in was verbally confirmed but at arrival, it wasn’t and we had to wait 3hours but at least the bar lobby waiting area was comfortable. We called housekeeping for extra pillows (4) and they kept delivering 1, for 2 nights in a row. Lots of miscommunications from calling housekeeping to the actual order that was sent. Location was great and convenient. Overall ok stay."

"It was a beautiful hotel right in the heart of New York City “TIMES SQUARE”. Hotel was so clean, the breakfast at the Cafe was wonderful I would definitely book here again anytime any day."

"Customer service was excellent! Room was very cleaned and staff was always attentive if I needed anything to make my stay even better!!"

"Rooms are a bit out dated "

"bar was fine"

"Stayed for five days, Room was spacious and clean, easily accommodated three of us. Room Service was the one issue I had, Took an hour to arrive and was cold. They offered to reduce the price, I was surprised they didn't offer to refund the price without asking. Had to go remind them to take it off the bill at the end our stay. Dropped ball there. Otherwise, great! Location was great, revolving bar was fantastic and gift shop had what you needed. Restaurant downstairs alwasy"

"I don’t know about the other reviews, but you can turn the heat off in your room, and the window ac works just fine. "