Khách sạn Palgrave

"The bathroom was in a poor start of repair. The side bath panel was water damaged and obviously been treated and then left Showing further damage and falling apart. The bathroom mirror required changing with various black marks across it. The thermostatic controls were really stiff and couldn’t be fully used for both hot and cold. The markings for hot and cold faded and difficult to establish which way to turn. The bath had various stains around the plug hole and bath and certainly...

"Staff are very helpful and create a pleasant friendly environment, good standards of cleanliness throughout. Lovely big breakfast served by staff member attentive to customer needs."

"My favourite East Anglian hotel - recently refurbished, just as friendly and welcoming. As usual there were all sorts here, it's a proper 'local' - good food, good beer, good cheer! Lots of interesting opinions - all topical issues covered and easily overheard. The bar has two tellies now, and I enjoyed watching the end of an ODI (Sri Lanka won), and then some Happy Valley with mein hosts. I thoroughly recommend anyone to stay here (as long as you can do stairs), it's reasonably priced, the...

"Top hotel we have been to 5 start service on a daily basis. The spa was great and all the staff were helpful for all our needs. Would highly recommend and will be returning very soon"

"This was the perfect place to stay for a special event at nearby Wymondham College. I was warmly (well, it was during the heatwave!) and cheerfully greeted by Tracey. My room was clean, well-prepared and provided me with all the facilities I required. It was extremely competitively priced. My thanks to the staff concerned for their part in a really memorable weekend."

"Comfortable and clean studio set in pretty and quiet garden. Near to Bressingham steam museum and garden centre ..both worth a visit. Studio had everything needed for a quiet break away from it all. Owners Terry and Anne made us feel very welcome. Would recommend "

"Room was shabby, furniture scratched and well-worn. Bathroom icy cold. However, on bringing these points to the attention of the staff, a heater was delivered - thank you. Obviously there was no quick solution to the shabbiness of the room (suite 2 Manor House). Some of the food was poor, but again on raising this, staff dealt with it. On balance, we feel the staff did what they could to manage our concerns."

"A beautiful thatched pub in the Suffolk countryside with original features and delicious breakfast"

"It started badly when, upon entering the room, there was a smell of cigarette smoke. Clearly, the room should have been decommissioned until it could be properly cleaned and fumigated. As the property operates on an automated basis (the key is retrieved from a key safe with a code supplied by email), there was no receptionist on duty. Luckily, we managed to find a helpful cleaner who was still on the premises, who was able to arrange for an alternative room. Although better, the room did not...

"Accessible room. We love the spacious room with a fridge (so useful for some medication). The room was clean and stocked with basic tea, coffee and milk. The bed is a double. We would prefer a king-size but there would be less space around the bed. The mattress was very soft and not supportive. It was awkward, as people with reduced mobility, to sit on the side of the bed...my partner slid off. Also the bedside tables are tiny. More space is needed for medical equipment used at night plus a...

"My new favourite place to stay when we come to Norfolk. A lovely hotel, amazing staff and really friendly locals. It was so lovely to see how busy the pub was with both food and drinks. The food was incredible, breakfasts were amazing. We popped downstairs later one evening and just had a dessert and they were more than happy to just serve that. All the staff were great, so friendly and went over and above when I mentioned something I needed for the room. The room was great, loved the...

"There was only one member of staff on reception at check in time which means multiple guests have to wait to check in. We went for lunch and had to ask firstly to order drinks and then again to order food. Unfortunately the burgers were way over cooked and the waiter had no incling that this might not be acceptable. It is unfathomable to me based on the price that a full breakfast wouldn’t be included in room rate."

"Room was clean with a modern bathroom and comfortable. We didn't spend time in the hotel bar or restaurant but did have a drink outside where there were some tables for diners. Service was fine, but when we got up to leave the next morning the reception and bar area were all locked up (8:30am). In the end I had to call the hotel to find out how to check out and was told to just leave the key in the room and go. This wasn't really an issue for us, but it would have been better to be told of...