4/10
The rooms were clean and comfortable (albeit quite pricey overall) and location is in a lovely residential neighbourhood with food options plus within walking distance to the Vatican. However we knocked off a star because the professionalism and level of service from the reception staff left much to be desired. Most of the front desk staff seemed to be trainees who needed a lot of guidance from the more experienced staff at handling basic admin tasks. There were also two false fire alarms that were activated during our stay - the second alarm was activated at around 1am and people left their rooms only to be told it was a false alarm, however no apology was ever given by the hotel or staff for this. We had also told the reception twice about booking an airport transfer for us, and they assured that it was all taken care of. On the day of our flight, we were told by a trainee staff that no booking was made or listed on record, and we had to ask them to book us a taxi on short notice - again no apology was given nor any explanation offered as to how such a booking could go missing. The staff didn’t seem the least concerned to check or ensure a proper handover is done when they change shifts.
Finally, do keep in mind that complimentary water is only provided for the first night - it is otherwise chargeable at £2.50 per bottle, although for a hotel it should be provided complimentary for all nights of the stay or at least 2 free bottles a night given this is peak summer season.
Nisha
Lưu trú 7 đêm vào Tháng 6, 2025
