Khách sạn Romsley

"Thank you. The room was quiet. I had a great stay."

"Breakfast was good although kept running out of water, glasses for fruit juice which was watered down. Ran out of grilled tomatoes and didn’t replenish,had to put marmalade in a cereal bowl as there was no other option to transfer it to the table "

"Inconsistent customer service, some staff absolutely lovely, others downright rude"

"Even for 2 starts hotel is very bad"

"Lovely breakfast"

"Nate, at check in was brilliant. "

"Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just...

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"The room was big and the bed comfy, with the staff friendly, however having just reopened it is in need of some work. One wall mounted socket (head height) for a TV coffee machine and a kettle, with the kettle cord not reaching the plug was not good. The amenities were lacking in the shower, and there was rust on the frame holding the wash hand basin in the bathroom. All of which was disappointing. Also £20 for breakfast was a bit steep!"

"Lovely team, rooms a little dated but that is reflected in the price, clean & comfortable."

"Rooms are clean have everything you need only down side the single duvets don’t fit the bed they’re way too small"

"The building works currently taking place in the hotel destroyed the experience as was woken up in the early hours of the morning to banging and drilling. No advance warning was given to guests which I thought was incredibly frustrating."

"Lovely old inn ,nice food ,bed was lovely.so were the staff ,only moan was the stairs were steep and hubby disabled so had a job getting up them ,will stay there again"

"Staff friendly and helpful. Both evening meal and breakfast very good"

"Easy to find, free parking, outstanding food and a beautiful room. Will definitely be staying again"

"Terrible experience on both Expedia and the hotel. I booked a room, did the pre-checking online after expedia sends me a messague. When I go to the hotel around 6.30 p.m. the guy at reception casually tells me that they cannot accommodate me because they had an issue with my room. That's it. On top of that; the person at reception tells me as if it helps that they contacted Expedia at 5p.m. which then when I called Expedia hours later after doing my own arrangements was not True. Horrible...

"Excellent stay as usual thanks Belinda"

"Bank House is a nice well maintained hotel with quality teas and coffees in the rooms."