Khách sạn San Fernando de Henares

"Room was clean. Staff did a good job welcoming me. Nothing bad to say."

"Solicité una reservación para hospedarme cerca del aeropuerto, y mi reservación la pasó para el día siguiente, la solicité para pasar la noche ahí, nadie me contestó y no pudieron reembolsarme mi dinero y ni pude quedarme en la habitación! Pésimo servicio por ambas partes "

"The staff were very dry and unhelpful. They didn't want to engage in conversation or even say hello. Many times we would pass by employees and they would avoid eye contact and not say a word. The pool is tiny - not more than 5 people can be in there comfortably and the rooms were okay but nothing special. The best part of the hotel is the rooftop but you don't have to stay in the hotel to go to the rooftop. Don't reccomend."

"The staff were warm and welcoming. The room was clean. The pool, when it opened, was lovely. The hotel is well located. The bar and restaurant were wonderful. We had breakfast at the hotel ever morning - it was excellent. Highly recommend."

"Anything one could possibly need is handled immediately — the service is truly unmatched."

"El aseo no fue el mejor. Basura de la papelera del baño fue dejada en el tocador. Una experiencia de de aseo no muy agradable."

"Love H10 Alcalá, good size room, perfect AC in the room. Good location for me , 💯 for the staff. I will be back to this hotel.."

"Aire acondicionado no enfría como debe de ser"

"Buen hotel y muy bien ubicado"

"Outstanding location, at the heart of the beat district in Madrid, the Salamanca District, luxury shopping, best restaurants, walk-in distance to El Retiro Park. Great room, great breakfast, pool, gym. The staff at the breakfast is amazing!"

"All good"

"Muy bien"

"Hotel con buen servicio cuartos cómodos, buen desayuno, le falta un poco de mantenimiento, las toallas algunas deshilachadas. Alfombra de pasillos desgastada"

"Excellent"

"Muy bonito el hotel , me gustó mucho el desayuno y también el servicio , es un hotel muy bien localizado con muchos restaurantes y tiendas ."

"The room was cleaned Staff excellent"

"Alba, the manager, was helpful in trying to deal with Expedia to help me obtain a refund for cancellation of 1 nite - Ill have to see still what the result is! (I cancelled several weeks ahead of my stay but Expedia, nor the property responded.). The entrance to the property was very modern & clean, but the room could have been cleaner. No clean coffee cups provided the second day. Would have liked small wash cloths too. Great location for mall & the .park! Staff helpful!"