Search Hotels Near Tzantizotz Nature Reserve, Santa Cruz La Laguna

"We were quite pleased to have found this eco hotel. It is basic but comfortable, quiet (except for the birds!) and clean. You can tell there is pride in the property. The staff are lovely and helpful (in Spanish mostly). If you ask, they will call a ferry for you to the private dock. The Mayan sauna and jacuzzi are a neat touch but you have to make a reservation and pay more to access. Kayaks are free to use (but go in the morning before the wind picks up). There is no hot water and beware the many stairs to get to your room. Breakfast was included and yummy."

"GREAT LOCATION. Right on the lake. We had amazing view of volcanoes and lake from the room. The property was clean."

"Just 1 of the waiters had a preference to serve better the euro american custumers. When i asked for the same drink in a bottle he replied by saying no glass containers near the pool which is safer but them were getting glass bottles so he had no choice but to give the same sarvice but he wasn't happy.. so treating others better is wrong you as Guatemalan must respect people of all walks of life .paying customers deserve that."

"Nice facilities, nice atmosphere but it’s too bad. They don’t offer a free breakfast."

"They sometimes had power outage"

"This property was not at all where Expedia said it was. I ended up getting a message on WhatsApp and had to follow a video to get to the property. It was in a small alley and no directions. Had to use context clues to find a restaurant that was in the video and follow from there. We were waiting by the door for a while because someone had to come unlock it for us. I booked the top room and got the room under it. The top room was taken. I ended up becoming extremely disappointed with this because there were no windows where the shower was which connected to the bedroom, so at night there was music playing until around 11:30 so loud that my partner and I (laying on the bed next to eachother) couldn’t even hear eachother over it. Especially after us doing acatenango and fuego we booked this place for rest and to try to sleep over that was awful. Literally on a Wednesday and Thursday. Not to mention once the music stopped, stray dogs were barking like crazy and roosters going for majority of the night, then birds chirping and throwing themselves at the windows during sunrise. This would have been less of an issue if we got the room on the top floor that I booked since it had windows all around the bedroom and a door to take you to the outside bathroom. Also, the shower water was extremely cold (apparently it is solar) and the idea of an open shower is great but you can’t take one after 7am because there are men working on a building next door that can see everything..."

"I had a good stay overall, but there was one serious issue. Around 2 a.m., someone opened my door and tried to enter my room. I reported this to the receptionist, but was told there are no CCTV cameras in the common areas. For the safety of guests, I strongly recommend installing security cameras."

"The rooms were very clean, everything is well organized. Johan and Gaby are huge huge huge help in everything you need there. They are hands on, and very attentive. Neighborhood is safe, views are amazing and the food was delicious. Dinner there is fun and easy. The breakfast with the view is so cool. I recommend 100%. Stray dogs bark randomly at night for about 10 mins and usually calm down but it could wake you up."

"The complex was extremely well kept and the room was clean and comfortable. The complex was quite difficult to find even with the provided instructions, we only found it because a local showed us the route. The area has a lot of construction so it is quite loud during the day. The balcony was not used as we had hoped because the drilling was constant all day. Also it would be nice if the balcony had seating. The staff are very quick to respond which was helpful because the toilet did not work when we first arrived. Otherwise it was in a very central location in town and is a beautiful tropical oasis."