Khách sạn Santa Cruz La Laguna

"Staff was nice"

"By the lake, bit too many stairs to the room. Room very basic, bed small, bathroom without window or counter"

"We loved our stay here. Gorgeous views, food and drinks for all meals were amazing and authentic. Staff was excellent across the board and accommodated a revision in our booking which was greatly appreciated. Highly recommend looking at, we will return."

"One of the best hotel experiences ever. The staff is kind and prompt, the food is fresh and delicious, the rooms are stunning, the views are stunning and the grounds of the property are a small paradise. You felt you were in your own little heaven. "

"Such a great place to stay. Helpful and friendly staff, great amenities like restaurant with excellent food, nice bed, nice shower, purified water in tap, coffee in room. Easy access to water taxis and adjacent towns. Cute small town in process of development. locals are friendly."

"El personal es muy cálido, la habitación muy bonita con vista al lago"

"The house is dirty, smells humid, dust everywhere, no hot water after 1 minute of shower, no a/c, everything is old and outdated, sheets and towels were stained, it’s in the middle of nowhere in the jungle. We found a scorpion in the bedroom. The only good thing is who manages de property, that service is amazing and will help you get everything organized and scheduled, but the actual property is not at all how it seems in the photos. I definitely do not recommend staying here or would stay...

"I had a good stay overall, but there was one serious issue. Around 2 a.m., someone opened my door and tried to enter my room. I reported this to the receptionist, but was told there are no CCTV cameras in the common areas. For the safety of guests, I strongly recommend installing security cameras."

"Excelente ubicación, estilo rústico, todo limpio, y el personal súper amable."

"the food was great"

"Poor communication to enter the property, had to wait outside for 10 minutes in the night. The owner eventually came to open the door, but calls and text were not answered. The owner was very nice and once inside was responsive to texts. The room was very pretty as well. "

"Beautiful grounds and gardens. View from restaurant is stunning. Private parking was so helpful and provided peace of mind. Included breakfast is excellent! Rooms are adequate, but small. Beds were ok. Conveniently located to lake side park on one side and shops on the other. Restaurant food and service is very good! One of our favorite places on Lake Atitlan"

"This hotel is simply beautiful. The staff makes you feel like royalty. The view is beautiful but not accessible or visible from the inside. I wish they build an observation deck in the future. Great conservation of the building. Neat clean all around. Great gourmet food. The best was breakfast. I missed a hair dryer, but a small detail for such a wonderful experience."

"Buena ubicación"