Khách sạn Upton Warren

"Much better than last time I stayed, Not the best of hotels, but the that is reflected in the price you pay. Mainenance is also quite poor with several light fittings in my room not working."

"Excellent stay with an extremely friendly check in with a lovely lady called Joy on reception. Room was very spacious and quiet with a modern, clean bathroom and great shower pressure. Very comfortable bed. Plenty of free parking, nice restaurants and bars nearby as well as shopping. Will definitely stay here again when flying from Birmingham Airport."

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Excellent stay as usual thanks Belinda"

"Rooms are clean have everything you need only down side the single duvets don’t fit the bed they’re way too small"

"Easy to find, free parking, outstanding food and a beautiful room. Will definitely be staying again"

"Staff, location, room, food all excellent. Old building with some creaky floor areas- as one would expect!!"

"The building works currently taking place in the hotel destroyed the experience as was woken up in the early hours of the morning to banging and drilling. No advance warning was given to guests which I thought was incredibly frustrating."

"Lovely grounds and building. The staff, especially Shabila, were welcoming. Shabila is relentless in ensuring that everything is satisfactory. We stayed on a Sunday and so it wasn’t busy and there was a relaxed atmosphere. Excellent evening meal and breakfast. We had a good price for the room, so it was excellent value for money. The only suggestion would be to look at the heating in the Pear Tree rooms. It was very hot. "

"This has become like our local. We love the hotel, it’s close to the shopping centre, lovely little area, good for children and peaceful. The only issue we found is the mattress was heavily stained, they could do with looking at these as the cleaners would notice this when making the bed and don’t pick up on it. Other than that, we still enjoyed our stay."

"Terrible experience on both Expedia and the hotel. I booked a room, did the pre-checking online after expedia sends me a messague. When I go to the hotel around 6.30 p.m. the guy at reception casually tells me that they cannot accommodate me because they had an issue with my room. That's it. On top of that; the person at reception tells me as if it helps that they contacted Expedia at 5p.m. which then when I called Expedia hours later after doing my own arrangements was not True. Horrible...

"Even for 2 starts hotel is very bad"

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"Staff, clean quiet room, Bar"

"Lovely room, clean and bright. Food in restaurant exemplary, super breakfast. Great stay."

"Checking in we were upgraded to novohotel, so really my review is based on our stay there. Reception staff friendly and helpful, room was large,v clean and v comfortable. Evening meal was in the resteraunt which was v comfortable, staff very professionel,and the food was great, a really good start to our holiday. Thank you . "

"The Malvern is a hotel run around a health club and spa. The best feature is its restaurant which is modern and serves good food. The spa itself has a nice and warm indoor / outdoor pool but the facilities are dated and tired. The rooms are very tired, think 1970’s travelodge, and in desperate need of an upgrade. Staff pleasant."

"Grubby room. Bathroom was dirty. No air con. Bed comfy but definitely wouldn’t stay again."