Khách sạn Wall Heath

"Rude receptionist who barely acknowledged us on arrival, completely disinterested. The room was basic but clean and fine for our short stay of 1 night. The general noise levels are awful, no soundproofing in the walls and constant banging from an internal door along the corridor. There is no temperature control in the room and it was particularly hot weather which made our stay very uncomfortable and difficult to sleep. Would not recommend to anyone and we are very easy going people"

"Beautiful location and buildings. Wonderful breakfast and all such good value."

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"Another fantastic stay at Moat House for my parents, who simply won't stay anywhere else when they're visiting the area! The whole team were phenomenal from start to finish. Apologies that we didn't manage to get everyone's names, but Hannah on reception was amazing at check-in, and Kirsty was excellent at check-out. The bar, restaurant and food service teams were all incredibly friendly and welcoming, making guests feel genuinely valued throughout their stay. A special mention also to the...

"The hotel was a bit dated. However it was clean and breakfast was adequate. The spa/ pool was average but clean. The staff were not particularly helpful. A request for a late checkout was immediately met with a response £10 extra charge. When I asked for another towel at the pool, to replace the wet towel, this was denied. Small personal extras could have made this stay feel luxurious but instead it felt like a budget stay."

"We had a wonderful stay. Our room was clean, comfortable, and well maintained. We really enjoyed the breakfast buffet, which offered a great selection. A special mention goes to Rachel at the bar, who was friendly, professional, and made our evenings enjoyable with her warm conversation. The lady at reception was also lovely and provided us with all the information we needed on arrival. All the staff were welcoming, attentive, and made us feel at home throughout our stay. We would happily stay...

"Very friendly greeting on arrival, super clean room with air conditioning which was very welcome during this very hot weather. Comfortable bed and good shower pressure. Good selection of food for breakfast and free parking. What’s not to like!"

"TV reception was unacceptable. Towles were cleaned but stained"

"Staff, room and breakfast was fabulous"

"Nice restaurant and the food was very good . The staff were a little distracted and you had keep asking for things . There was no shampoo or shower gel in the room. I had my own but strange there was none available ."

"The building is in a poor state of repair, sad to see. Window frames are crumbling, fixtures are missing or loose, causing erosion of function."

"No WiFi signal at all. No lock to the door"

"K"

"10/10 highly recc. Close to train station & fab parking. Staff attentive & breakfast delicious."

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"It is basic Can improve with bottle of water upon arrival. No way to contact front desk from room . Not essential but helps"

"Ok"

"Clean nice place to stay"