Khách sạn gần Vườn Quốc gia Wellington tại Reading

"Not good overall"

"The hotel was quite booked up, so we had 2 rooms over a 3-day weekend and our baggage was transferred with no fuss or problems. Both rooms were clean, roomy and contained everything we needed, including a much-needed fan as the weather headed for a heatwave! Breakfast was lovely (we had a full English). The staff and the manager, Peter, were very friendly and helpful and made sure we were feeling happy about our stay at all times. A very nice place to stay while we visited one of our sons who...

"There was no air conditioning, and the room was extremely hot and stuffy. A member of staff told us they would provide an additional fan, so we went to reception to ask. We were told a fan would be sent to our room, but after waiting over an hour nothing arrived. When we returned to reception, we were then told that no fans were available. We were also not given any information about breakfast, including where it was served or the opening and closing times. The hotel was extremely busy due to...

"Great check in process. Loads of parking available. Staff were friendly and helpful"

"Just an overnight stay when travelling. Everything was very good including the evening meal. Would stay there again"

"We have reported a fridge problem in our room as soon we arrived. The receptionist mentioned that the maintenance team has already left but someone will come and have a look. Noone came even though i have enquired twice again. Each time i was told that a person will come to check the fridge as soon as they finish in a different room. Nobody came at all.the next morning at checkout i have mentioned this again to the receptionist whose attitude was not elegant and pretty arrogant towards me. He...

"The Grange 2 building should not be opened for guests during a heatwave. Before arriving I asked if they had fans/air con and I was told there would be fans in each room. We had no fan. When I called reception they seemed very frantic and said there were no additional fans to give. We had no windows either, we had a door but being on the ground floor facing the car park a lot of people were walking past the room. It was very stuffy and unpleasant. The bed was very soft and the bed...

"Clean rooms, excellent service 👌"

"We had a two night stay here for our anniversary. Cannot fault anything. Staff are so friendly and helpful. Room was comfortable and immaculately clean. Breakfast was a great experience lots of choices from cold and hot options. Lovely garden to sit and relax. Had a lovely walk along the canal. Overall a great experience. "

"Bell boy needs training to move luggage on the golf cart and not drag suit cases through the stones and dirt to outside rooms. Wait staff on the terrace need further customer service training."

"I have stayed at this location several times and found the staff to be exceptional. Food quality was good and we enjoyed drinks from the bar. The only issue is the public parking which I found confusing to my expense. The manager as well as Kelly and Sahar were helpful and friendly."

"I found everything to be above average. Good service. Enjoyed our stay."

"Very clean,room looked exactly same as on pictures and the staff were lovely. Would definitely stay here again"

"Excellent all round food was well prepared but kept running out of items."

"Functional, but very dated and under loved hotel."

"26/27th/28th, Our weekend stay was for a wedding which was amazing! I had an issue with the rooms, my fault i double booked and the reason I gave 5 stars for staff/ service was because a lady called Diana sorted everything out for me with patience and kindness ( thankyou), also the waiting staff who served the meal were excellent, the food was quick, hot and cleared the tables very quickly with a smile. My slight dissapointment came the saturday morning of the wedding day for breakfast,...