Khách sạn gần Nhà vườn West Green tại Hook

"Just an overnight stay when travelling. Everything was very good including the evening meal. Would stay there again"

"We have reported a fridge problem in our room as soon we arrived. The receptionist mentioned that the maintenance team has already left but someone will come and have a look. Noone came even though i have enquired twice again. Each time i was told that a person will come to check the fridge as soon as they finish in a different room. Nobody came at all.the next morning at checkout i have mentioned this again to the receptionist whose attitude was not elegant and pretty arrogant towards me. He...

"We had a two night stay here for our anniversary. Cannot fault anything. Staff are so friendly and helpful. Room was comfortable and immaculately clean. Breakfast was a great experience lots of choices from cold and hot options. Lovely garden to sit and relax. Had a lovely walk along the canal. Overall a great experience. "

"Very clean,room looked exactly same as on pictures and the staff were lovely. Would definitely stay here again"

"Bell boy needs training to move luggage on the golf cart and not drag suit cases through the stones and dirt to outside rooms. Wait staff on the terrace need further customer service training."

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"The hotel was quite booked up, so we had 2 rooms over a 3-day weekend and our baggage was transferred with no fuss or problems. Both rooms were clean, roomy and contained everything we needed, including a much-needed fan as the weather headed for a heatwave! Breakfast was lovely (we had a full English). The staff and the manager, Peter, were very friendly and helpful and made sure we were feeling happy about our stay at all times. A very nice place to stay while we visited one of our sons who...

"Lovely property with helpful staff. Sundays are busy with the Sunday supper - lots of families - but otherwise a quiet, restful stay!"

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"The Grange 2 building should not be opened for guests during a heatwave. Before arriving I asked if they had fans/air con and I was told there would be fans in each room. We had no fan. When I called reception they seemed very frantic and said there were no additional fans to give. We had no windows either, we had a door but being on the ground floor facing the car park a lot of people were walking past the room. It was very stuffy and unpleasant. The bed was very soft and the bed...

"Functional, but very dated and under loved hotel."

"A comfortable stay"

"Very nice hotel. Great food and the staff couldn't be anymore helpful. Make sure to book a room with air-conditioning in the summer though as the hotel can get quite warm. Overall, a great stay in a nice quiet woodland location with wild deer spotted roaming the grounds. Would stay here again if in the Basingstoke area."

"Good food and a clean and very comfortable room. The staff were all very helpful and friendly. The facilities included full spa services including very good facials and the rest of the treatments. The swimming pools were clean and were providing experiences for small children whilst rhe other pool catered for over 18s. It was a relaxed and very comfortable way to spend 24 hours catching up with my sister. The only down points we found were that we could not open the balcony door even after a...

"Our stay was fantastic, room was fab, pub is lovely , breakfast and pub food was delicious, staff were amazingly friendly, great location. 100% recommend"