Khách sạn West Rainton

"Staff were great, the hotel looked stunning and the grounds were amazing. The breakfast was delicious too. The room we had was in the attic so I kept hitting my head, the main light in the room was above the doorway which was around a corner so didn’t really help at all. There was water and hair in the bottom of the shower when we arrived as if someone had only just had a shower. There were patches of damp in the room around the window and on the ceiling."

"It's a 14th century castle, so authentic, the service & the ambience were exceptional. David & Dean in reception were outstanding, nothing was too much trouble. All the other staff were also outstanding & the food was delicious."

"Nice big room"

"For value for money, this place takes some beating! The room was spotlessly clean and very comfortable, with a very generous courtesy tray. We ate in the popular restaurant and were very impressed with the menu and the quality (and quantity!) of the food. Staff serving couldn’t have been more attentive. Great maturity shown by a fairly young staff! Breakfast was great- a cold selection of cereals, fruit and yoghurt followed by your choice of hot food (not a huge menu- but plenty to choose from...

"Great hotel, staff on reception very friendly and helpful"

"Key card didn’t work in the outside door but someone heard knocking and opened the door"

"Stayed here many times - the staff are very friendly, breakfast is good"

"The staff were excellent and very friendly. The rooms etc were very well maintained. The main lift was out of service meaning a long walk to an alternative, but this only mattered when carrying luggage. Breakfast was a standard buffet, little limited with its selection but more than adequate. My only major complaint was the room didn’t have any air conditioning or air circulation. It was incredibly hot and the windows only opened a few inches. They brought us fans but they simply couldn’t cool...

"Perfect for our overnight stay for a nearby wedding"

"Avoid at all costs. Pros: air conditioning during a heatwave Cons: dirty, tired decor, staff who combine disinterest with zero training, absolutely woeful in every way."

"Lovely stay here. Very helpful staff and clean and tidy room with bath and shower as well as a safe a fridge. Plenty of parking with an Electric car charger. Two nice restaurants with good food. Very enjoyable stay."

"Really good stay for 1 night before an early flight. Nice meal in restaurant"

"The facility is immaculate. The staff is 5 star. The breakfast is the best in the UK. Great location."

"We had a pleasant stay. The grounds was beautiful. The room was clean, comfortable, and had everything we needed for a short visit. We stayed in the west wing section with a view to the garden. The rooms are not large in size with a double bed. It's a simple, no-frills place with basic amenities, but it delivered exactly what we expected. The breakfast was good, with a nice selection to start the day, with a buffet style continental breakfast and a cooked meal also available on demand. The...

"Great staff but starting to need a refurb to maintain twin standards."

"Room was clean nice and cool too easy check in check out I would definitely stay again"