"I have stayed here several times now. On arrival had a long wait to be checked in. Nobody was on reception. When they finally turned up there was no apology for the wait. Room as expected but I thought this time it was looking very tired. Badly chipped paintwork. Dirty marks on carpet. A stone from a fruit from previous guest on floor. Bathroom was in need of refurbishment. New silicone and definitely a new shower tray. The silicone was particularly dirty. Bed was comfy and clean. Fan was...
"I have stayed here several times now. On arrival had a long wait to be checked in. Nobody was on reception. When they finally turned up there was no apology for the wait. Room as expected but I thought this time it was looking very tired. Badly chipped paintwork. Dirty marks on carpet. A stone from a fruit from previous guest on floor. Bathroom was in need of refurbishment. New silicone and definitely a new shower tray. The silicone was particularly dirty. Bed was comfy and clean. Fan was...
"The staff at the Old Mill are really friendly and helpful. The Italian restaurant is pleasant with a nice outlook next to the canal and the food is nice. The breakfast is basic continental but perfectly adequate. The location is good only a 10 minute walk to the canal that takes you all the way in to the centre of Bath and is a lovely walk.
Our room at the Old Mill was perfectly fit for purpose however is in need of some decoration. It could have been cleaner, we found cobwebs over the bedside...
"The staff at the Old Mill are really friendly and helpful. The Italian restaurant is pleasant with a nice outlook next to the canal and the food is nice. The breakfast is basic continental but perfectly adequate. The location is good only a 10 minute walk to the canal that takes you all the way in to the centre of Bath and is a lovely walk.
Our room at the Old Mill was perfectly fit for purpose however is in need of some decoration. It could have been cleaner, we found cobwebs over the bedside...
"We had twin beds & I had a double quilt cover on mine it had such a big hangover I kept getting my foot stuck in it. They didn’t clean our room on the Sunday for some reason? We managed using our towels twice & making our beds.
We had to keep calling down for more coffee & sugar, coffee machine didn’t work one day seemed it was full of expired coffee caps, wile doing it he spilt some coffee over the bin onto the floor & just left it !! On the first day we needed help with air conditioning....
"We had twin beds & I had a double quilt cover on mine it had such a big hangover I kept getting my foot stuck in it. They didn’t clean our room on the Sunday for some reason? We managed using our towels twice & making our beds.
We had to keep calling down for more coffee & sugar, coffee machine didn’t work one day seemed it was full of expired coffee caps, wile doing it he spilt some coffee over the bin onto the floor & just left it !! On the first day we needed help with air conditioning....
"My teens were expected to stay on an uncomfortable pull out that was smaller than a love seat it was so uncomfortable the boys preferred sleeping on the floor.. With the bed pulled out there was no space if you wanted to look in your suitcase (we had 4 roll aboards and 4 back packs) you could only open them on the bed. There was not even a chair in our room not that there was space for one. The breakfast did not have many choices and was cold."
"My teens were expected to stay on an uncomfortable pull out that was smaller than a love seat it was so uncomfortable the boys preferred sleeping on the floor.. With the bed pulled out there was no space if you wanted to look in your suitcase (we had 4 roll aboards and 4 back packs) you could only open them on the bed. There was not even a chair in our room not that there was space for one. The breakfast did not have many choices and was cold."
"A really lovely hotel and the staff were all so friendly and attentive through our stay
We did a spa morning whilst there and the massage was really good
Also the restaurant was great with delicious food and a great setting especially sitting outside in the nice weather"
"A really lovely hotel and the staff were all so friendly and attentive through our stay
We did a spa morning whilst there and the massage was really good
Also the restaurant was great with delicious food and a great setting especially sitting outside in the nice weather"
"The lift didn’t work 1 bottle of water for two people and both the Expedia site and the website are very misleading verging on false advertising the pictures show a roof top pool that is not there the hotel blamed Expedia but it is also on their own website"
"The lift didn’t work 1 bottle of water for two people and both the Expedia site and the website are very misleading verging on false advertising the pictures show a roof top pool that is not there the hotel blamed Expedia but it is also on their own website"
"The staff were really helpful and breakfast was good.
The hotel overall is tired and old fashioned. I stayed in 3 different rooms (another story) and all had different issues with them.
There certainly weren't any tablecloths on the breakfast tables like the picture at the start of this survey."
"The staff were really helpful and breakfast was good.
The hotel overall is tired and old fashioned. I stayed in 3 different rooms (another story) and all had different issues with them.
There certainly weren't any tablecloths on the breakfast tables like the picture at the start of this survey."
"Location is superb, 100 ft to Chippenham bus station, and leads than 10 minutes bistro from the train station. Room is spacious, so is the bathroom, big and renovated. Courtyard is nice. There is a leisure pool at site too. Huge parking lot at back. The buffet breakfast offered was full English style and truly great. Staffs were super friendly. I stayed here one night to visit the near by Cotswold villages, like Castle Combe, which was only half an hour away. If the windows could be upgraded and...
"Location is superb, 100 ft to Chippenham bus station, and leads than 10 minutes bistro from the train station. Room is spacious, so is the bathroom, big and renovated. Courtyard is nice. There is a leisure pool at site too. Huge parking lot at back. The buffet breakfast offered was full English style and truly great. Staffs were super friendly. I stayed here one night to visit the near by Cotswold villages, like Castle Combe, which was only half an hour away. If the windows could be upgraded and...
"All the reliable amenities of a chain hotel, with all the character of a boutique hotel. Strongly recommend. Great breakfast. Excellent location to explore the Cotswolds."
"All the reliable amenities of a chain hotel, with all the character of a boutique hotel. Strongly recommend. Great breakfast. Excellent location to explore the Cotswolds."
"Lovely location. Could do with a little tidy up. Rooms are lovely but corridors carpets and paintwork in the coach house could do with a make over. Left over cigarette buts on outside of property together with leftover beer bottles!"
"Lovely location. Could do with a little tidy up. Rooms are lovely but corridors carpets and paintwork in the coach house could do with a make over. Left over cigarette buts on outside of property together with leftover beer bottles!"