Khách sạn Rừng Row

"The staff were all very good but at times a little pushed to see to everything. Our room was roomy but not particularly clean, cobwebs on windows, dirt and dusty skirting and all areas upon high had a good layer of dust. One bulb out at bedside and marks on wall and skirting that could be wiped off. Bed linen and towels were clean and soft. Shower and sink clean but toilet was not!!! Passage way to and from dining room smelt of cooking grease all the time that would suggest extractor filters...

"Very nice accommodation for the price, great staff, good food, would recommend"

"Stunning!"

"Good hotel and comfortable bed. Had cancel the second night as the hotel was closed. Access for an 81 year old was very difficult. Lots of stairs to manage. The very cold weather made it even more difficult. The manager was very good and helpful. We hope to get a refund for the second night. The location was excellent and the pub was very quirky and quite special. "

"The air conditioning wasn’t very good. The room was still very warm. No fridge/cooler in room for snacks but it’s not intended for more than a night I assume. Breakfast was delicious. The worst of all was the elevators. One wasn’t going to a few of the floors so we would try to push the other elevator button to go up so ours would open to go down to our floor, but the elevator wouldn’t move. After six tries, it was getting frustrating. It wasn’t until someone came to go up in the second elevator...

"Ideal overnight stay in the airport."

"good stay"

"Marvellous breakfast and staff who were extra helpful, finding us a room more suitable for the elderly than the original booking. Room was very convenient and clean, Both of us sadly found the beds uncomfortable and the ac very cold! Large car park at the hotel but like so many hotels these days, the main dining room was unexpectedly closed to individual guests in the evenings due to a party booking, both the nights we were there. Fortunately we found a fantastic pub 5 minutes walk away...

"Great room. Friendly helpful staff."

"I liked the location near the motorway - it's a busy golf and leisure club. Car park was full. Very quiet location, rooms spacious but there's no air conditioning. Nice bar where you can get a drink or a snack. Breakfast was nice - service not quite on point"

"Overall stay was okay, venue in itself was clean and well maintained. However there was no restaurant open due to a conference being held, only the bar was open with a limited menu. Food took over an hour to arrive and staff had to be reminded several times. On arrival food was cold and at that point not enjoyable for the overly expensive price."

"Staff excellent, as was food. We wouldn't visit Royal Tunbridge Wells again but would stay at the hotel again"

"Fantastic hotel booked before early flight the next day, and was a great way to start the holiday"

"Good place to stay if going onto New haven for the ferry"

"Breakfast is advertised as being available from 7. As we had a plane to catch we were keen to get it early. But hot food was not out until 7.15, fruit juice not until 7.20 and there was initially no bread to toast (just crumpets and muffins) and no butter. If breakfast is advertised from 7, everything should be available from 7, not 20 minutes later. very poor effort."

"The hotel was beautiful and spacious. When we were there we ate both dinner and breakfast outside which was lovely, again looking over extensive grounds (although oddly the second tier of the garden below the main level was not well maintained at all) However the feel of the place was a bit chaotic and we heard a number of guests complaining about things which should have been easily remedied (tvs not right, AC not entirely working and so on) We had a lovely dinner but one of our servers made...

"Hotel claimed not to have been paid by Expedia, billed me a second time on check-in. So I ended up paying twice. Now Expedia and the hotel are blaming each other, neither is being helpful processing my £200.70 refund. Frankly both organizations have absolutely abysmal customer service, really don't care about their customers. The hotel manager was pretty rude and offensive too. 0/5"

"I loved the bar and restaurant staff, super friendly and surprisingly good food in the restaurant. The rooms has great cold AC (rare in Europe for some reason). The Rooms are a bit dated but the beds are comfortable and a comfortable size as well. Complaints? The pool in the picture is a wellness center next door and is paid, not a free amenity. Everything in here aside from the bar itself seems to close really early..."