Search Hotels Near Pitville Pump Room, Cheltenham

"If you want to stay in a small characterful boutique hotel in a very pleasant area of Cheltenham then look no further. The hotel has a very welcoming feel and all members of staff we met were really helpful and pleasant. The hotel has a really lovely lounge area and if we were staying longer, I would have definitely used it as a quiet reading spot, likewise the small courtyard area adjacent to the restaurant. We stayed in Room 14 which was on the top floor of the hotel. As there is no lift, probably not the best room for someone with mobility difficulties as the stairs are quite steep, although this wasn’t an issue for us and the room was beautiful. We also liked the personal touches in the room of the port, biscuits and biogs of the main members of staff. But the stand out factor of our stay was the food. We had dinner and breakfast here and both were exceptional. I don’t normally have three courses but couldn’t resist the scallops with pea purée, followed by fillet steak and finally a rhubarb soufflé. Breakfast was also a triumph. So huge thanks to both chefs - you certainly delivered and we would definitely recommend you. All in all the hotel made our stay in Cheltenham and I would definitely recommend it."

"Beautiful rooms and restoration, we had an amazing Sashimi dinner and explored the property and the town from a beautiful vantage point"

"Really good stay right in the centre of Cheltenham."

"The hotel lacked the polished service and five-star finesse one would reasonably expect, particularly within the restaurant and lounge areas. Table service was notably absent, requiring guests to collect their own drinks from the bar. During dinner, only part of our order was processed by the waiter, leaving some of the party waiting for meals that had not been entered. The experience culminated in one guest leaving without dining at all while the remainder of the party had already eaten. In addition, the spa facilities were disappointing, with the jacuzzi not fully functional and used towels left around the area by guests, creating an untidy and poorly maintained environment. "

"Booked the stay last minute for the Jazz Festival,and so glad we chose Malmaison. Alex at the front desk was fantastic,friendly and very welcoming and we were also able to park in the underground garage. We stayed in a Club deluxe room which was amazing,overall couldn’t fault anything,this hotel will now be our go to hotel in Cheltenham."

"Good location, no bar or restaurant but within walking distance of town Very quiet and a good breakfast, free parking available"

"Amazing location. Great room. Only issue was the milk in the fridge was off. Nice touch of providing teas etc and milk. But please check expiry date next time. Also please add clearer instructions for pre booking the parking space. Thanks"

"Superb Comms from the guy on the phone and email Very very good place and amazing value "

"I would rate this property a 1000 if I could!! Wowzers!! Sarah the host is as amazing as the property!! Excellent location…super fast WiFi. Quiet rooms. The accommodations are fantastic down to the fantastic sheets, pillows and towels!! Sarah had even stocked the fridge with breakfast items. The kitchen has pots/pans and a dishwasher!! All super thoughtful touches!! Highly recommend this property… Will definitely be back for sure!!!"