Search Beach Resorts & Hotels in Puerto Plata

"Upon arrival Ty"

"The room was huge and the property was beautiful. Jennifer in guest services made the whole experience better. She booked me dinner reservations every night and made sure I had everything I needed. Her and Anel made life easy! If you want a better experience, ask for them directly "

"We loved the room and the location, just the shower would flood a little but that was our only complaint!"

"Food wasn't the best. But if you're looking for a cheap holiday, close to the beach its great. The staff are amazing. Definitely would go back!"

"Everything was so great! Relaxing and great food. The staff was so helpful and kind. "

"The specialty restaurants for dinner are excellent; however, the buffet restaurant for breakfast/lunch/dinner is not the best, although you can find something good to eat (not a lot of variety. "

"Terrible customer service, lack of communication, empathy, noticed the difference between customer with membership and without it, I also booked 2 double beds room a least nearby, and they placed us in different buildings. Never again! "

"Overall we had a great time. We stayed here for a full week and loved the pools, the spa, the beach bed setup and the beach itself. We had the VIP wristbands but needed to be "members" to eat anywhere else on the resort which is massive. So with just the buffet, the food was very medicore. Also, nothing is explained to you about what you do or don't have access to on the property which is difficult, you have to ask a lot of questions. The beach area for VIPs had a sushi bar which was VERY good so I ate that for the most part. A big disappointment was that the whole week we were there, our shower was very cold and sometimes didn't even turn on at all. One night the power was out and we were all eating in the dark. Another minor issue was our room did not come with a TV remote and we requested one about 5 times and never got one. Besides those issues, rooms were clean and everyone working was super nice. If you stay here, walk down the beach and you'll find some guys in a shop that you can book excursions through, I recommned using them since they are local guys and will take care of you your whole trip! Ask for Anthony. "