Search Hotels in Rochester Central Business District, Rochester

"Friendly staff"

"It looked like our room hadn’t been vacuumed in months. There was a fake nail on the floor, pieces of paper, threads and lint all over the floor. The sheets looked dirty, with hair and lint on them. The bathroom had no soap.We had to go down to the reception desk and ask for clean sheets and changed them ourselves!"

"Great breakfast, liked that there was good coffee 24hrs. Room was spacious and clean. "

"Great staff. Beds were hard"

"Clean "

"Nicely located to all things Rochester!"

"I booked this hotel because it’s located in the Greece area, and I expected it to be a decent place to stay. Unfortunately, my experience was disappointing from the moment I arrived. There were random people standing outside the property smoking weed. While I understand that it’s legal, it doesn’t create a good first impression when you’re pulling up to check in. It made the environment feel unwelcoming and poorly managed. The condition of the property also raised concerns. The garbage area in the back looked like it hadn’t been maintained in weeks, with trash scattered all over. It gave the impression that basic upkeep isn’t a priority. At check-in, I was surprised to be charged an additional utilities fee. I understand that costs like RG&E have gone up, but passing that expense directly onto guests without clear communication beforehand felt unreasonable. Safety was another issue. The emergency exit stairwells were not properly lit, which is a serious concern in case of an emergency. The room itself wasn’t the cleanest, but we made do. However, someone was smoking cigarettes throughout the night, and the smell gave me a headache and made it hard to rest. Overall, this was not a good experience, and I would not recommend this property."

" Very clean, wonderful staff "

"I was in what's called an accessible room. The bed is very high to get on and the shower head is extremely high. Also the walkway going to the property has a number of cracks."