Search Inns in Shepton Mallet

"Gorgeous building, room and well maintained gardens, however for a 5* hotel the service was poor, the staff seemed less than enthusiastic towards guests and there was no feeling of warmth or welcome from them. Possibly because they where so few in number. The hotel seriously lacks enough staff to provide much of a service. They hardly provide you with any extras in the room with only 2 coffee pods provided each day with nothing other than coffee top ups provided beyond the first day. The spa area was fantastic, 10 years ago but now its very worn and showing its age.I couldnt believe that for this level of hotel how dirty and unclean it was. Brown tide marks around the pool, black mould on the shower heads in the thermal area and the ice room smelt mouldy and was covered in black mould especially around the tube where the ice came out, the shower head and the cubicle. All the fancy showers in the thermal area didnt work as they should or didnt work at all. Most of the thermal pool jets didnt work apart from the odd few, tiles were missing, dirty windows and unclean floors. This hotel whilst lovely needs to seriously look at the service it is providing especially to guests who stay beyond a couple of days and invest maintenance and a deep clean of its spa area. Sadly this was far from a five star experience. "

"Great stay at this hotel. Very clean staff friendly excellent breakfast. "

"A great stay. We will be back!"

"Room was clean but cold. Niceties were limited."

"Pretty faultless even without a window! The hotel had a great feel to it. Reception had a cool vibe and one evening they had a cheese and wine evening. Very central. Clean. Long stay parking less than 10 mins away. I'd definately stay again. Bravo to the team running the place 👏👏👏"

"The menu and restaurant staff were outstanding. Reception showed us to our room which was unexpected but much appreciated. The room was quaint, the electrics a bit of a mystery, but the hotel itself shone in all its Georgian glory."

"Great staff"

"Very good. Ideal for any early flights"

"Air condition was terrible. One rainy day I came back to my room and the heat was +30. I opened the window and it got four hours until my room was +25 and even that was too hot for me. Luckily I was so tired that I managed to sleep quite well. Otherwise everything went well, the hotel was very clean and breakfast was tasty."