Search Hotels Near Sheraton Casino, San Juan

"Nice boutique hotel, with a cute lobby, however the entire point of a hotel is to sleep, and our room was the opposite of sound proofed, and the AC was really struggling. We told staff about the loud noise and weren’t offered to switch rooms, just that “the live music would end in an hour.” Will stay elsewhere if we ever go back "

"Very near a Virgin cruise port; near restaurants and access to walking. Hotel has a full bar open most of day and full breakfast (very good). Staff were very friendly. Would stay there again."

"The room had an ocean view. It was amazing!! I got more than I expected! I recommend this hotel!"

"No trouble getting from the airport to the hotel using a shuttle or Uber. Would not recommend renting a car and driving around San Juan. They have some very narrow streets. Lots of congestion around tourist and cruise ship areas."

"friendly staff , clean room and comfortable "

"The location of the hotel is everything. Property is close to the beach, restaurants, a supermarket, and within walkable distance from old San Juan. The reviews were great for this place, and that was a big part of the reason why we stayed there. It was disappointing to see that the front desk staff was nothing close to what the reviews were describing. Most of them were just hiding behind the computer screen and didn't even acknowledge who was going in or out of the lobby. Honestly, the valet parking attendant from the hotel next door was more helpful. The floor in the room was sticky, I'm guessing from a previous guest, and there was thrash under the bed. The rooms need some serious maintenance. Overall, it was just an okay experience. "

"El lugar tiene detalles deteriorados, solicité limpieza de cuarto en dos ocasiones y no se concretó. El personal muy amable. "

"First, the staff is outstanding. upon arrival Dylan checked us in. This young man was professional but more importantly super friendly. He provided us with great information about the local neighborhood and some super dining recommnedations. The rooms are very clean and spacious. Room has all the basics a traveler would need. The downsides to staying at this hotel range from the overpriced drinks and food to the resort fee added to the end of the stay bill. A gin & tonic was $18.00 as opposed to a well crafted cocktail in Old San Jaun was $15.00. The pool area is nice but very small. Most chairs are not in the sun for a good portion of the day. The area being small, it was difficult to find chairs, especially when the hotel allows cruiseship guest to rent out cabanas (not in the sun). Then the cruiseship guest take pool chairs as well. Given the limited pool area it is unclear what the resort fee is for. Very disappointing overall. The best part of our stay was the staff! "

"Check-in was scheduled for 4:00 PM, but due to how busy the hotel was, we were asked to wait and come back later. We didn’t end up getting into our room until around 6:30–7:00 PM, which was a bit frustrating after traveling. That said, the hotel itself was clean and the room was decent overall. One issue we ran into was the shower door. It didn’t seal properly, so water would leak out and leave the bathroom floor soaking wet after each use. The highlight of the stay was definitely the location. It’s in a great spot and made getting around very convenient. Overall, a decent stay with some minor inconveniences, but the delayed check-in and bathroom issue are worth noting."