Khách sạn Smethwick

"Brief and comfortable stay"

"The rooms were clean, although there was a noticeable smell throughout, possibly from cleaning products or the carpets. Otherwise everything was great. The room was tidy, the breakfast was fresh and hot, and the staff were very helpful."

"I had no breakfast but liked the car park "

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"Property very tired . Staff were friendly and very pleasant. Spa area not dirty but felt grubby . "

"Room was big, clean & tidy. Breakfast was good. Bar is a nice area. All parts in between though are in need of upgrading. "

"The staff were very helpful & informative. The breakfast buffet could have more items however it was still decent. For breakfast, we were offered vegetarian sausages seperately as the buffet did not have any vegetarian sausages. That was very thoughtful of the staff. The room had everything we required, a hairdryer, a fridge (requested earlier), a fan & were able to adjust the heating in the room. The spa facilities were nice & clean."

"Easy to park, helpful staff, easy access to the pub next door for dinner. Recommend for a good value overnight stay."

"Yes"

"Good room and great shower. Breakfast was great and meal in restaurant nice "

"Lovely clean, bright and big family room ample space for myself and two children.Staff all friendly and very helpful. Good choice on cooked breakfast and various cold, cereals and fruit options available daily. Downside, no options or children’s food menu available in either the main or bar restaurant areas for lunch and evening meals. "

"Location was fine, food mediocre, staff not interested when made a few useful suggestions. Needs an upgrade"

"Quick check in. Location is perfect for the airport. Shops in the airport on 24 hour opening giving good snack options. Comfortable bed and room well soundproofed"

"room was lovely and modern, unfortunately was a long walk to the room due to renovation works across the entire floor. Location was great, easy to get to the NEC from there with uber. Food was low point, very expensive and honestly the steak looked like a small burger in size and the mushy peas on the fish and chips looked like a snot smear on the bottom of the plate. Ended up eating elsewhere for rest of stay. "