Khách sạn Trung tâm Thị trấn Tunbridge Wells , Royal Tunbridge Wells

"The manager and staff at this hotel go above and beyond. My wife is disabled and travelling can be a challenge. The folks here just go out of the way to make things as easy as they can. The accessible room is large and the bathroom with its roll in shower and shower stool is well designed and functional. Top marks to all the staff."

"The room was very clean with tea, coffee, milk and sugar provided. Not a great selection of teas but fine for us. The beds were comfortable and sheets clean and ironed. Small TV but that didn't bother us as we were out more than in. Good selection at breakfast with cereal, yoghurts, fruit juice. Very good cooked breakfast with several options. Tea and coffee served in your own pots. Staff really friendly."

"Registration was cursory. Certainly not rude, just “fill in your details and here’s your key.” No offer of assistance for two seniors to carry suitcases up narrow stairs. No further information offered. Room was adequate. Shower is traditional British style - in a very high narrow tub, very dangerous for seniors in my opinion. Notice in room that no outside food allowed, and may result in an additional charge. Overall good value for money, but more of a two star than a three star hotel. "

"The welcome was the best. Great stay"

"Disappointing experience . When I informed reception at 6.15 pm that we had no water for the bath or shower I was told there wasn't any maintenance available . So neither I or my wife could have a shower that evening or the next morning ( today ) . On check out I reminded the manager of this problem , but no redress or discount was offered ; until I asked for a discount . Even then the only discount offered was the removal of the service charge on the evening meal ( as this charge was...

"It was good. Price was very affordable. It's very old and better for younger people. Had a few places that a senior could trip or slip. Otherwise, not bad. Friendly staff."

"The staff were helpful and efficient. Excellent location for visitors to Battle. Good value for money. "

"The breakfast was more than we anticipated and fresh and appetising. The car parking was small and safe."

"Sort your WiFi. It’s super important when guests need to work. "

"Sadly we had to book breakfast over the phone the previous night,that is any one picked up the phone, we realised this when our answer phone message wasn’t passed on . It felt like the owners really didn’t care for their guests and didn’t want the hassle in dealing with them. The poor young lady was coping well with the problems thrown at her but we definitely will not be staying there again. "

"We had a wonderful, relaxing stay. The staff were all very welcoming and accommodating throughout. The grounds and rooms are well maintained and food in the restaurant for both dinner and breakfast were prepared to a very high standard. The only thing I would mention is that there is a breakfast buffet advertised by Expedia; flagging that this is only for continental and the hot food is made to order (I imagine because it is a smaller amount of rooms than a larger property, so reduces waste and...

"Enjoyed our stay, particularly due the excellent staff, who were all very friendly and helpful!"

"Parking was available. Friendly welcome. Breakfast OK but sadly no bacon (a simple fix surely?). Room clean and comfortable. "

"What a great place. Really well appointed room and lovely breakfast. Would highly recommend. "

"Beautiful bedrooms in quirky old wooden hotel. The food is very good, but the restaurant gets very noisy as it’s so full."

"We had an absolutely wonderful stay at Chestnut Tree. Lisa, the host was the main reason, she is a great communicator which is important when booking. She was so very helpful with local information and incredibly kind. Our room was beautiful and the amenities in the bathroom delightful. The area is beautiful but with only one night, we didn’t get the change to do much exploring. Next time. Thank you Lisa for a wonderful stay."