Khách sạn Ascot

"Excellent swimming pool and spa facilities and warm welcome from staff"

"Breakfast was freshly cooked, fruit fresh. Not many shops nearby. Only one thing to say is 1st breakfast we were offered to decide how we wanted our eggs but the next 2 mornings not. Not sure if it depends on whos on duty."

"Spa was great One lift shared by whole hotel.difficult 10am checkout harsh "

"This was our second stay at the hotel. We won’t look any further if we stay in Richmond, we love this place."

"Fab boutique hotel on the edge of Richmond. Great suites, fab facilities, a great bar and a hearty breakfast. "

"It was very convenient for us who had a 12 hour layover in LHR. It took us about 30 minutes to get to the hotel since we had to grab a train and then walk a walkway for about 10 minutes. Next day we got a warm breakfast and went to our gate. We had to pass the security check points again and walk thru long corridors to reach our gate. It was not that crowded so it took us about 30 minutes to get to hour gate. Staying at this hotel was a blessing."

"Very poor customer service "

"Breakfast was 10/10. Rooms are lovely. "

"Great location, so close to the tube. Wonderful staff really helpful and welcoming. Room was a great standard and really comfortable. We will definitely stay there again"

"water pressure is too low caused by the shower's problem. The shower room is open:- half by a rotating glass: seems dangerous to break the glass. opening shower space may feel a bit cold upon showing. Water will flow outside of the shower space when the drain pipe does not run well. Personally, shower room design is not perfect. Receptions and breakfast waiters served very well. Reception Nashid helped to change room twice to avoid the neighboring room made noises."

"Everything was great. May be a bit more lighting in the room would have been better. "

"Pretty far from airport. Uber is £15 if you are lucky but more like £30 - the hotel didn’t tell us accurately where to get the bus from. "

"Clean room, perfect for our early morning flight from terminal 5 "

"Great location and nice customer services . Will come back again "

"I loved the hotel, but I must have misunderstood the aircon in 3124 because I set it and went to sleep, only to wake up sweating because it had not changed all night long. My fault for not having asked someone I guess, but maybe it'd be good to let folks know how to work the aircon"