"We booked a family room over looking the pool. Our bedroom was infested with ants and bugs. The Duty manager checked our room, acknowledged the issue and apologised for the inconvienence. They tried to flog a double bedroom without a view but as it was 10pm I had no choice but to accept. The following day, I requested a refund for the night (not the entire stay), the GM agreed and acknowledged the issue. To date we have not received any refund and the hotel are not responding to messages.
Its...
"We booked a family room over looking the pool. Our bedroom was infested with ants and bugs. The Duty manager checked our room, acknowledged the issue and apologised for the inconvienence. They tried to flog a double bedroom without a view but as it was 10pm I had no choice but to accept. The following day, I requested a refund for the night (not the entire stay), the GM agreed and acknowledged the issue. To date we have not received any refund and the hotel are not responding to messages.
Its...
Rajen