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"Incredible - “downtown” - location with access to restaurants, cafes and shops. The Hotel staff were professional, helpful and courteous. Small rooms and ocean adjacent view. But, no issues. Definitely recommend this property."

"We had a terrible time , the staff was not very friendly and accommodating, the day we arrived we were unable to make reservations at any of the four specialty restaurants because you can only make them once you check in and have a room, which makes no sense, this property is very outdated, we went there for my wife’s 50th birthday in the morning of her birthday. There was a cockroach on the floor so we took pictures and went downstairs to the lobby and showed them so they then made us go up and pack everything in our room on my wife’s birthday day, including all of the balloons that I had delivered, which cost me $300 and move to another room, we will never return. We are very disappointed."

"Perfect holiday, loved it. Plenty of poolside chairs to go around. "

"Although a nice hotel on a decent beach, unless you pay a ton extra for a room on the ocean side, come prepared with ear plugs or you won’t get good sleep. The sound of traffic for a one way road was crazy. I felt like they were driving right next to my bed. Change the city that never sleeps to San Juan. Motor cycles roared all night, and if horns weren’t honking, police sirens were sending warning chirps. Also, the adult pool got hotter and hotter every day. By our last day it was a hot bath. As much as I appreciated the quality of the hotel and staff, I would not plan another stay at this location."

"My family had an amazing time at Atlantis. The whole complex is top notch. The waterpark and pool areas were so much fun. We loved the ocean and snorkeling at Cove beach and Reef Beach. The casino was lively and the Royal itself has so much to do. The only thing that I will complain about is the food. Mediocre at best and way too expensive just not worth the heavy price. I wouldn’t mind paying if it was top notch food but just okay. The Overall experience was worth it just a beautiful Vacation."

"Rooms outdated rundown needs major renovation "

"We liked our hotel. It was nice and clean. I went there with my 2 kids they were both happy. The staff was friendly. It was very close to the town. There were alot of food options around. "

"Complementary coffee was delicious."

"Great location right in the heart of old San Juan. Nothing overly fancy but was great for a last minute booking."