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"Water pressure on show was extremely low. Had to wait 5 mins or so before flushing toilet for a second time if we went right after the other. Towels could be bit better. Only seemed to cover either top or bottom but not both."

"The room was spotless, great big comfortable bed with plenty of soft pillows. We had breakfast in the grab and go bar - good variety and well cooked. We had an evening meal in Ca-Su-Al. The meals were nice but the staff were disorganized so we had to wait for cutlery - they brought the meals out before properly setting the table. Overall, it’s a nice hotel and we would stay again."

"Great staff"

"I had to take the stairs from the 23rd floor everytime i wanted to go down! This hotel is a joke!"

"Property was under renovation so hard to give it a fair rating. It does need more elevators."

"During my stay, there was a strong marijuana smell coming from neighboring rooms and throughout the hallway, despite this being a non-smoking hotel. The smoke caused asthma-related breathing issues and resulted in excessive use of my inhaler throughout the stay. Guests were fraternizing and drinking in the hallways, leaving very little room to comfortably walk through the corridors. Alcohol bottles and trash were also left throughout the hallways for extended periods of time. Several times throughout my stay, I contacted the front desk to complain about the conditions. Security or an officer would briefly clear the hallway, but shortly afterward the same individuals would return, sitting on coolers, drinking, and continuing the disruptive behavior. The issues were ongoing and never properly resolved. The only solution offered by management was for us to move to a downgraded room, which I found very insulting considering we were not the cause of the disturbances or misconduct. Rather than properly addressing the behavior of the disruptive guests, it felt as though we were inconvenienced further for simply expecting a safe and peaceful environment. In addition, the guest children were repeatedly running up and down the hallway playing hockey throughout the evening, including during the hotel’s listed quiet hours. Loud music and excessive noise also continued during those hours, making it difficult to rest and enjoy the stay."

"Room temperature could not be adjusted. Too hot all night."

"You have to have a drink at the lobby bar. Amazing"

"Even though there was no view of the Falls, the location was very convenient. The connection to nearby Hotels and amenities made walking in the elements easy. The rooms were large and clean. Excellent water pressure, nice bath and toiletries. Nespresso machine, unlimited coffee pods and water bottles was essential. Staff was friendly, took a while sometimes to get requested items. The room felt a little "corporate", but overall very nice. There were some strange noises, like clicking or creaking even though we were on the top floor but not too bad"