Independent, Falconer, New York

"Excellent property and staff. They bailed out Expedia through whom we had booked a room that was not available. Hotel informed us they had to rectify multiple Expedia screw-ups this week. Never using Expedia again. "

"Upon arrival there was no one at the desk , but the keys to our room were there with our names clearly on them. A phone next to the counter with a sign says pick up if you have any questions. So I did, person answering said we were all set. Room were clean and spacious. Breakfast in the morning was good and plentiful. Would definitely stay here again. Cheers "

"Just a fabulous little hotel. What a find!!!!"

"We had a nice time. The porch is beautiful and we had an excellent meal at the Heirloom restaurant! "

"We LOVED our overnight stay at The Hazeltine. Only wish we had planned to spend more time on the premises to enjoy the various spaces in the hotel! "

"This was a charming property on the Chautauqua Institute grounds. It was extremely convenient and the staff went out of their way to make sure guests were comfortable and well cared for."

"When I arrived at the Butler House, the owner (MK) informed me that it was actually closed for renovations. Expedia had been repeatedly informed of this but continued, nonetheless, to book reservations for guests! MK was very apologetic and offered me accommodation in the camper beside the house. It looked to be very comfortable and roomy, and had a relatively large fridge, so I accepted. Never regretted the decision. It was so quiet and cool in the evenings that I slept very soundly, and the...

"We had a wonderful experience. We booked online last minute and felt very welcomed. The bed was super comfy the house was extremely quiet and the bathroom had everything we needed. We enjoyed a great breakfast before we left the next day. Would definitely stay here again. "