Search Hotels in Hoan Kiem, Hanoi

"I had a pleasant stay at this hotel. The room was clean and comfortable, the location was excellent, and the staff service was very good—friendly and helpful."

"We stayed at Hanoi Splendid Premium Hotel three times during our one month in Vietnam. Each time exceeded expectations! The room is spacious, clean, and the bedding is high quality. The staff made us feel as a part of the family, each time we saw them we were greeted personally. They went out of their way to meet any need we had, from selecting local places to eat, to tours, and setting up transportation options. We strongly recommend !"

"Very clean in a great location. Staff were very helpful and friendly "

"Wonderful, wonderful, wonderful staff! Very clean accommodations. We stayed in the presidential suite and it was wonderful. The views were amazing and the location was perfect. Definitely a great value!"

"Room was clean everyday that we came in from our tour. It would have been nice to have another chair in the room though."

"From the moment we stepped through the doors, the employees made us feel genuinely valued and welcome. Every single staff member we interacted with went above and beyond in a way that felt sincere, not scripted. The front desk team greeted us with warm smiles, handled check-in effortlessly, and took the time to explain everything clearly while offering great local recommendations. Throughout our stay, the staff consistently impressed us with their attentiveness and professionalism. Housekeeping was exceptional — not only keeping the room spotless but thoughtfully arranging everything to make it feel fresh and inviting every day. Whenever we had a question or needed assistance, someone was there immediately, always patient, kind, and eager to help. What truly stood out was how proactive and caring the team was. They anticipated needs before we even had to ask and made sure every detail of our stay was perfect. You can tell they genuinely take pride in their work and care about their guests’ experience. It’s rare to find a team this dedicated, friendly, and consistently excellent. They are the reason this stay was so memorable, and they absolutely deserve recognition for how amazing and helpful they are."

"The Hanoi Grandeur Hotel is in a fantastic location in the Old Town. I spent five nights here and the staff were welcoming and helpful. I have to give a shout out to Jenna. Jenna’s manner and customer service was excellent. My room was clean and comfortable., "