Lối vào nơi lưu trú

Nhận xét về DoubleTree by Hilton London Victoria

4 out of 5
DoubleTree by Hilton London Victoria
2 Bridge Place, Victoria, London, England

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 450/1008 nhận xét" "
Đánh giá 8 - Tốt. 305/1008 nhận xét" "
Đánh giá 6 - Được. 122/1008 nhận xét" "
Đánh giá 4 - Kém. 81/1008 nhận xét" "
Đánh giá 2 - Tồi. 50/1008 nhận xét" "

8,4/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Sara

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The team was great - the concierge team in particular. The room was a good size and up to date. The location is next to Victoria Station so can be loud (as expected), but so very convenient. Restaurants and shopping nearby as well.
Lưu trú 10 đêm vào Tháng 5, 2024

6/10 - Được

Samuel, Lawrence

Đi cùng bạn đồng hành
Thích: Sạch sẽ
We had no air conditioning. The front desk said we needed to change rooms. After (we) moved all of our luggage to a new room, our second room also had no AC. The next day, we learned (from a maintenance man in the hallway) that the AC had gone down for the entire hotel. The front desk staff would not admit the problem or make any adjustments for our inconvenience. The hotel also seems to have IT issues. On checkout, they could not print a summary of our charges. They had to go to the dining room and individually print receipts for each day. Overall, I would say this property is not up to Doubletree standards.
Lưu trú 5 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Charles, Brooklyn

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location!
Lưu trú 3 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Clarion

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great property. Very comfortable.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations Manager trả lời vào 24/05/2024
Good Morning, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad to hear you have enjoyed your stay.We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 - Tốt

Eiji

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Relations Manager trả lời vào 24/05/2024
Good Morning, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

2/10 - Tồi

Michael Angelo

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Chose a family room to stay in room was 28c I was told they couldn’t move us to a new room. Offered a fan instead, no soap or conditioner in room. Following day still didn’t have any room available even though people were checking in/out. Moved to a different hotel same chain. Better room, better rate phenomenal service. Stay away from this hotel.
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Relations Manager trả lời vào 24/05/2024
Good Morning,I would like to thank you for taking the time to share with us your experience about your recent stay. Please accept our most sincere apology for the discomfort you might have experienced due to the raised issue. We pride ourselves on the great quality of our product, and it is always our goal to consistently provide the highest quality in both product and service and I deeply apologize that we did not meet that goal on this occasion. Your feedback has been forwarded to the relevant manager to conduct an investigation and assess any changes or further training required to ensure there is no repeat.We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind regards, Stefania Alexandrescu Guest Relations Manager

4/10 - Kém

andrew

Đi cùng gia đình
When we first entered the front desk was under construction with no direction as to how to complete check in. Wandered to the front desk and waited, someone finally came out from a back office. The air conditioner in our room didn’t work, when we asked them to look at it, it was clear two maintenance men went into our room but did not fix it or give any answers as to why they did not fix it. The thermostat was sent to 33C (91F). No matter how many times we lowered the temp, it did not cool down and just reset itself back to 33c. We basically slept in a sauna for two days.
Lưu trú 2 đêm vào Tháng 5, 2024
Rollyn trả lời vào 15/05/2024
Dear Andrew,Thank you very much for taking the time to share with us the details about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. Once again, please accept my apologies for giving you a negative first impression during your stay with us. We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 - Xuất sắc

sudhir

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Relations Manager trả lời vào 09/05/2024
Good Evening,I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 - Tốt

Charlotta

Đi cùng gia đình
Prima locatie. Door ligging bij Victoria station kun je alle kanten uit. Veel bussen en metro naast de deur.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relations Manager trả lời vào 07/05/2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

10/10 - Xuất sắc

Paul, St. John's

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good except, we left the room at 8 am & placed the Service Room Please tag on the outside door knob. Came back after 4 pm to an unserviced room.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relations Manager trả lời vào 07/05/2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad to hear you had an amazing stay.We are very sorry to hear that you were unhappy with the unserviced room. We appreciate your feedback and are grateful that you have brought this to our attention. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

10/10 - Xuất sắc

Roslyn

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the location, service and attention were wonderful. We would stay again. breakfast was delicious. Everyone was most helpful. We enjoyed our room. The bathroom is a little tired.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Relations Manager trả lời vào 03/05/2024
Good Evening, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 - Tốt

Lori

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
It was an okay place to stay. Convenient for nearby food. A bit noisy. A little run down and shabby. Stacks of dirty linens in the stairways.
Lưu trú 6 đêm vào Tháng 3, 2024
Guest Relations Manager trả lời vào 30/04/2024
Good Afternoon, Thank you for taking the time to share with us your experience about your recent stay.Please accept our most sincere apology for the discomfort you might have experienced due to the raised issue. We pride ourselves on the great quality of our product, and it is always our goal to consistently provide the highest quality in both product and service and I deeply apologize that we did not meet that goal on this occasion. Your feedback has been forwarded to the relevant managers to conduct an investigation and assess any changes or further training required to ensure there is no repeat.It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania AlexandrescuGuest Relations Manager

10/10 - Xuất sắc

Edward

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice Hotel with restaurant. Nice staff. Across the street from Victoria Train Station with fast food and 1 or 2 restaurants. Lots of other restaurants just blocks away. Walk to Buckingham Palace. Take the train to Windsor Castle. Great location - taxi’s close by.
Lưu trú 12 đêm vào Tháng 4, 2024
Rollyn trả lời vào 22/04/2024
Dear Edward,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 - Tốt

fung

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
this is great just a few minutes to from the airport.
Lưu trú 4 đêm vào Tháng 3, 2024
Guest Relations Manager trả lời vào 02/04/2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

8/10 - Tốt

Sonesinh

Thích: Sạch sẽ
Lưu trú 4 đêm vào Tháng 3, 2024
Rollyn trả lời vào 03/04/2024
Dear Sonesinh,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 - Xuất sắc

Scott

Lưu trú 2 đêm vào Tháng 3, 2024
Guest Relations Manager trả lời vào 02/04/2024
Good evening, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

10/10 - Xuất sắc

Jeanette

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My room was right by the train tracks and was a filthy mess! So many stains on the wall, tea kettle, sink faucet and floor. The bed had hair and stains on it. I wouldn’t be surprised if house keeping never changed the bedding from the last guest! There was someone else’s food STILL in the fridge! Five minutes after I got to the room, the receptionist called to ask me was I OK with the room. When I explained to her, I didn’t know I was going to be next to the train tracks and that its a lot of noise outside PLUS the room didn’t seem very clean. The receptionist said she would speak to her manager. She called back two minutes later saying they have no control of the trains and that it typically stops running around 9 PM. What was the point of her asking how I feel about the room if she’s not gonna give any solutions!? The manager could’ve easily asked if I wanted to change rooms further away from the train tracks. But she didn’t because they truly don’t care and it’s just their policy to ask. The next day I woke up with an insect on my pillow right by my head! I left for the day for 10 hours and when I came back, my room wasn’t cleaned. I had to go downstairs and let the receptionist know that no one cleaned my room and I needed fresh towels. The day before check out, I got a call from the receptionist asking how my stay was. I didn’t even waste my time explaining it because I know they weren’t going to do anything about it. I just decided to make my notes to post online.
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Relations Manager trả lời vào 31/03/2024
Good evening,Thank you for taking the time to share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future. Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 - Tốt

Rory

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024
Rollyn trả lời vào 19/03/2024
Dear Rory,Thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comments or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 - Xuất sắc

Jacqueline

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Too much construction on the hotel and the surrounding area
Lưu trú 2 đêm vào Tháng 3, 2024
Rollyn trả lời vào 19/03/2024
Dear Jacqueline,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 - Tốt

Alyssa

Lưu trú 6 đêm vào Tháng 12, 2023
Guest Relations Manager trả lời vào 15/03/2024
Good afternoon,We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comment or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcome you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

10/10 - Xuất sắc

Monika, Neuwied

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Die Lage ist hervorragend.
Lưu trú 4 đêm vào Tháng 3, 2024
Guest Relations Manager trả lời vào 13/03/2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

10/10 - Xuất sắc

Nicole

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location. Clean room and excellent customer service.
Lưu trú 2 đêm vào Tháng 3, 2024
Rollyn trả lời vào 04/03/2024
Dear Nicole,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 - Xuất sắc

Karsten

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
Rollyn trả lời vào 27/02/2024
Dear Karsten,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 - Xuất sắc

Susan, La Pointe

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff is very accommodating, even for a short overnight visit.
Lưu trú 1 đêm vào Tháng 2, 2024
Rollyn trả lời vào 24/02/2024
Dear Susan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Godt men støjene
Overordnet fint hotel med god beliggenhed. Superlækker morgenmad og fine faciliteter. Havde et værelse til 3, fungerede men ikke meget plads. Derudover værelse på 1. sal som vendte mod Victoria Station - det gav meget støj fra togene. Og det er generelt det, som trækker ned - men svært både med central beliggenhed og lidt støj, når vi nu er i en storby :-)
Lưu trú 3 đêm vào Tháng 2, 2024
Rollyn trả lời vào 24/02/2024
Dear Anonymous,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 - Xuất sắc

FIDEL

Lưu trú 1 đêm vào Tháng 2, 2024
Rollyn trả lời vào 25/03/2024
Dear Fidel,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

2/10 - Tồi

Khách đã xác thực

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Never again
Poor cleanliness - Chewing gum on the bath towel. Poor maintenance in the room - no sound on TV channels, only radio & missing fixings in the shower. Poor maintenance in the fitness centre - two treadmills (one broken) & blank screen on cross trainer (hard to tell if working or not). Noisy - room 626 is next to double doors (that don’t close properly & bang together) & next to lifts. Outside bins were being emptied 2am to 4am - appreciate that’s out of the hotels control but doesn’t make for a restful stay & wonder if the hotel could put you in another part of the hotel
Lưu trú 1 đêm vào Tháng 2, 2024
Rollyn trả lời vào 24/02/2024
Dear Anonymous,Thank you very much for taking the time to share with us the details about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. Once again, please accept my apologies for giving you a negative first impression during your stay with us. We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 - Xuất sắc

Cui Shan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rollyn trả lời vào 24/02/2024
Dear Cui Shan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 - Xuất sắc

Eugene

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent London place to stay
We were on a short break to London and stayed atvthis amazing hotel. It is right beside Victoria train station with access to all of London. The staff were extremely friendly and helfull. The rooms were excellent with terrific rain showers. The bed was very comfortable. We booked breakfast and were not dissapointed the choices and standards of food was excellent. We will definitely stay here again when visiting London. Thanks to the staff for avgreat weekend.
Lưu trú 2 đêm vào Tháng 2, 2024
Rollyn trả lời vào 20/02/2024
Dear Eugene,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 - Xuất sắc

Susan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Hotel in a good location
Had a lovely stay at this hotel. Great Location close to Train from Gatwick and Tube to get around London during our stay. Rooms were comfortable. Not huge but adequate.. Nice breakfast and very friendly helpful staff despite how busy it was
Lưu trú 2 đêm vào Tháng 2, 2024
Rollyn trả lời vào 17/02/2024
Dear Susan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

2/10 - Tồi

Amanda, Middletown

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were there for a funeral of a family member. At 9am construction crew started using jackhammers to break up concrete directly outside my first floor window. It was so incredibly loud that we had to get ready early and leave. When I talked to the front desk I was quite rudely told that they are allowed to do construction within certain hours of the day. My point really was that we were NOT informed or warned that this was the case when we booked the hotel OR when we checked in. This is unacceptable as far as I’m concerned for a Hilton and for the price I paid to stay in this hotel. When I pushed further the front desk continued to be unhelpful. I have a video of the noise and it shows the proximity of the construction to the hotel room window….DIRECTLY outside the window. I plan to persue this further and am thoroughly disappointed with the stay at this hotel and with the way the staff handled my complaint. As stated, I was there for a funeral with my elderly and handicapped mother and we couldn’t even stay in the room to get ready for the funeral before our check out time because the noise level was so uncomfortable. I will never recommend this hotel to anyone and feel strongly about the price I paid to stay for this kind of negative experience.
Lưu trú 1 đêm vào Tháng 2, 2024
Rollyn trả lời vào 17/02/2024
Dear Amanda,Thank you very much for taking the time to share with us the details about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. Once again, please accept my apologies for giving you a negative first impression during your stay with us. We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind Regards Rollyn FernandesGuest Relations Manager

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location, comfortable rooms, poor water pressure.
Lưu trú 3 đêm vào Tháng 2, 2024
Rollyn trả lời vào 14/02/2024
Dear Anonymous,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Would stay here again
Nice/comfy clean rooms. Great breakfast. Good location. Free cookies at check in were a nice touch.
Lưu trú 1 đêm vào Tháng 2, 2024
Rollyn trả lời vào 14/02/2024
Dear Anonymous,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 - Tốt

Charlotte

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Rollyn trả lời vào 14/02/2024
Dear Charlotte,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

6/10 - Được

Casey

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
hghjgjhgk
Lưu trú 2 đêm vào Tháng 2, 2024
Rollyn trả lời vào 08/02/2024
Dear Casey,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 - Xuất sắc

Erwin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 2 đêm vào Tháng 2, 2024
Rollyn trả lời vào 14/02/2024
Dear Erwin,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 - Xuất sắc

Janine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent hotel great location
Lưu trú 1 đêm vào Tháng 2, 2024
Rollyn trả lời vào 06/02/2024
Dear Janine,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

6/10 - Được

Ollipekka

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Rollyn trả lời vào 06/02/2024
Dear Ollipekka,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 - Tốt

Steven

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 6 đêm vào Tháng 1, 2024
Rollyn trả lời vào 28/01/2024
Dear Steven,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 - Tốt

Mitzi, Kent

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 8 đêm vào Tháng 12, 2023
Rollyn trả lời vào 29/01/2024
Dear Mitzi,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 - Xuất sắc

Tracy

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I would recommend this property. However I would like to point out that there were two bartenders who were amazing and one bartender/ waiter not sure who he was maybe the supervisor was very rude the way he treated the customers and his peers where not acceptable.There was also a weird smell before you got on the elevator that was pretty potent but you did not smell it beyond the doors of the floor. Everything else was really good and the staff was nice as well.
Lưu trú 2 đêm vào Tháng 1, 2024
Rollyn trả lời vào 28/01/2024
Dear Tracy,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 - Tốt

Noboru

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Rollyn trả lời vào 28/01/2024
Dear Noboru,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

4/10 - Kém

Stephen

Khách đi công tác
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Rollyn trả lời vào 27/01/2024
Dear Stephen,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind regardsRollyn FernandesGuest Relations Manager

8/10 - Tốt

Gill

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Very unpleasant smell around the lifts area
Lưu trú 1 đêm vào Tháng 1, 2024
Rollyn trả lời vào 24/01/2024
Dear Gill,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 - Tốt

Eirik

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Rollyn trả lời vào 23/01/2024
Dear Eirik,Thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comments or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcoming you back to our Hotel in the near future.Kind regardsRollyn FernandesGuest Relations Manager

8/10 - Tốt

Mikael

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hyvä sijainti, hieno hotelli
Hotelli oli siisti ja aamupala mainio. Todella hyvä sijainti. Ainut miinus oli, kun useampaan kertaan meille sanottiin, että aamiainen ei sisälly huoneen hintaan ja sitä jouduimme veivaamaan monta kertaa, vaikka olimme maksaneet sen ja se sisältyi.
Lưu trú 4 đêm vào Tháng 1, 2024
Rollyn trả lời vào 15/01/2024
Dear Mikael,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regardsRollyn FernandesGuest Relations Manager

2/10 - Tồi

Jermaine

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The entire experience wasn’t enjoyable, we entered our room to see to maintenance men working on the AC with tools and ladders. After we arrived back to the room there was no water to the property. We ordered room service and the items we wanted weren’t available. We then ordered food from outside the hotel which arrived before our drinks. The staff were apologetic, however, we were already disappointed and frustrated. Not the birthday experience my partner had hoped for!
Lưu trú 1 đêm vào Tháng 1, 2024
Mary Fajemilua trả lời vào 13/01/2024
Dear Jermaine,Greetings from DoubleTree by Hilton – London Victoria.Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apologies if your experience this time was not up to your expectations.Your comment was shared with the relevant managers so that they can make the necessary improvements.We look forward to welcoming you back to our Hotel in the very near future.Kind Regards,Guest Relations Manager

10/10 - Xuất sắc

Helen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mary Fajemilua trả lời vào 13/01/2024
Dear Helen,Thank you for the great 5* rating! We are thrilled to hear that you had a good time at our hotel.Kind Regards,Guest Relations ManagerDoubleTree by Hilton London - Victoria

10/10 - Xuất sắc

Janette

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Trotz der Lage an Bahnhof und Straße komplett ruhige Zimmer. Klein aber komfortabel. Hervorragender Service, sowohl Concierge, Rezeption als auch Frühstücksraum. Alles rund a!
Lưu trú 5 đêm vào Tháng 1, 2024
Dilma Meghasooriya trả lời vào 08/01/2024
Dear Janette,We are truly heartened to receive your generous review of DoubleTree by Hilton – London Victoria. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Dilma MeghasooriyaAssistant Front Office Manager

10/10 - Xuất sắc

Osman

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service from the front desk staff and wonderful room we will stay here again. Love the room is so comfortable and very convenient.
Lưu trú 1 đêm vào Tháng 1, 2024
Dilma Meghasooriya trả lời vào 08/01/2024
Dear Osman,We are truly heartened to receive your generous review of DoubleTree by Hilton – London Victoria. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Dilma MeghasooriyaAssistant Front Office Manager