2/10 - Tồi
sukhdeep
26/10/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Asked to check in this hotel at 2pm but was told by a rude, abrupt and unprofessional staff member that there’s no staff at that time so it has to be 3.30pm. I asked her to confirm my booking and she replied ‘I’m not in front of the computer’
You are reception staff. It’s your job to provide this information for a paying customer.
Not a good start.
We was given a room that was small for a double room. The bathroom door was literally one foot away from the edge of the bed.
No heating on in the room and it was cold.
There was a guy staying in the room next door to us who kept banging on the walls if we made any kind of sound in the room.
Totally ruined our night away.
So we checked out just after 7pm.
The staff in this place are rude, abrupt and have no professionalism in them.
Complained to the hotel about our bad experience and checking out early.
Rather than acknowledge their mistakes they pointed the finger at me and said ‘I made their staff uncomfortable as I was aggressive’
What a load of crap!
I’ve stayed in hotels all around the world.
I work in hospitality.
I have never experienced this level of pathetic service. If you employ reception staff they need to be welcoming, friendly and show a certain level of professionalism.
You will not get that here or a comfortable night in peace in a cold room!
sukhdeep
Lưu trú 1 đêm vào Tháng 10, 2025