6/10 - Được
Liam
Đi cùng gia đình, Khách đi công tác
19/07/2025
The cleaner entered our room at 8:45am when we had an agreed checkout at 1pm due to a late arrival of 11:30 pm the night before.
This was a confirmed error but when i went yo see who was at the door nobody was available to reassure me that it was a staff member. We had a late night and due to tge uncertainty, my daughter and myself was unable to return to sleep. The noise of cleaning and door slamming was far too loud for 9am, especially on a weekend and standard 12pm checkouts.
The receptionist was able to confirm the error with the clearner who entered the room but asked me to suggest a way to make my stay better .. at the time i was checking out !
The reality, we booked this hotel to sleep at, which we was unble to achieve in its entirety.
So what was the point ultimately
Liam
Lưu trú 1 đêm vào Tháng 7, 2025