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Palms Hotel & Retreat By Palette London Romford

3.0 star property

Choose dates to view prices

You can look forward to a nightclub, a terrace and dry cleaning/laundry services at Palms Hotel & Retreat By Palette London Romford. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as conference space and a restaurant.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Business services
  • Laundry room
  • Room service
The current price is 1.676.601 ₫
2.146.050 ₫ total
includes taxes & fees
13 Jul - 14 Jul

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

Standard Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

7.4 out of 10
Good
(18 reviews)
  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Accessible Double Room

Accessible Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Bridal Suite

Bridal Suite | View from room

Bridal Suite

  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2
  • Free Wi-Fi

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About the area

Located in Emerson Park, a neighbourhood in Hornchurch, Palms Hotel & Retreat By Palette London Romford is near a metro station. The Arena and ABBA Arena are cultural highlights, and travellers looking to shop may want to visit Lakeside Shopping Centre and Bluewater Shopping Centre. Looking to enjoy an event or a game? See what's going on at ExCeL Exhibition Centre or London Stadium. Visit our Hornchurch travel guide
Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ

What's nearby

  • A cozy restaurant with wooden floors, red and blue chairs, and a large hanging light fixture.
    Lakeside Shopping Centre
    14 min drive - 17.8 km
  • A historic castle with towers and a river in the foreground.
    River Thames
    15 min drive - 18.5 km
  • A spacious indoor atrium with high ceilings, large windows, and a central tree.
    Bluewater Shopping Centre
    21 min drive - 23.0 km
  • Upminster Golf Club
    4 min drive - 3.7 km
  • Whitelands Dog Walking Area
    5 min drive - 2.1 km

Getting around

  • Upminster Station
    4 min drive
  • Upminster Underground Station
    4 min drive
  • London (LCY-London City)
    37 min drive

Restaurants

  • Great Wall Chinese Takeaway
    6 min drive
  • The Hop Inn
    6 min drive
  • The Ardleigh
    19 min walk
  • Number One
    6 min drive
  • The New Inn
    5 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

  • Hotel located in Emerson Park
  • Consider a stay at Palms Hotel & Retreat By Palette London Romford and take advantage of a nightclub, a terrace and dry cleaning/laundry services. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as conference space and a restaurant.
  • Other perks include:
    • Self-parking (surcharge), meeting rooms and a 24-hour front desk
    • Smoke-free property, luggage storage and a vending machine
    • A banquet hall and concierge services
  • Room features
  • All 138 rooms boast comforts such as free WiFi and sound-insulated walls.
  • Other conveniences in all rooms include:
    • Bathrooms with baths or showers and hairdryers
    • 32-inch TVs with digital channels
    • Wardrobes/cupboards, electric kettles and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Self-parking fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has a strict no-smoking policy. Violators will be subject to penalties (GBP 250).

We should mention

This property does not have any lifts

Frequently asked questions

Is Palms Hotel & Retreat By Palette London Romford pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Palms Hotel & Retreat By Palette London Romford?

As of 29 Jun 2026, prices found for a 1-night stay for 2 adults at Palms Hotel & Retreat By Palette London Romford on 13 Jul 2026 start from 1.676.601 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Palms Hotel & Retreat By Palette London Romford?

Self-parking is available for GBP 10 per day.

What time is check-in at Palms Hotel & Retreat By Palette London Romford?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Palms Hotel & Retreat By Palette London Romford?

Checkout is at 11 AM.

Where is Palms Hotel & Retreat By Palette London Romford located?

Located in Emerson Park, this hotel is 2.8 mi (4.5 km) from Upminster Windmill and 3 mi (4.8 km) from Romford Market. Thorndon Country Park and Stubbers Activity and Adventure Centre are also within 6 miles (10 km). Harold Wood Station is 23 minutes by foot.

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Reviews

Palms Hotel & Retreat By Palette London Romford Reviews

7.0

Good

8.0

Cleanliness

6.6

Amenities

7.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 69 out of 196 reviews
Rating 8 - Good. 41 out of 196 reviews
Rating 6 - Okay. 31 out of 196 reviews
Rating 4 - Poor. 20 out of 196 reviews
Rating 2 - Terrible. 35 out of 196 reviews

Reviews

Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, BOKA restaurant which is attached to the hotel serves amazing food… highly recommend
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Nice clean room, polite staff and room service food was really good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable bed and the room was clean. Breakfast was nice, although limited choices available.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, staff polite as usual…
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean, comfortable spacious rooms, excellent restaurant.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff, clean room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed a few times.. Clean, polite and great restaurant on site
Stayed 1 night in Nov 2025
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Really warm room with a comfortable large bed.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Thank you
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for parking, fabulous meal in the restaurant
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, polite staff and the restaurant Boka on site serves amazing food. Or they provide room service if you don’t fancy leaving the room.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for what we wanted. Lovely clean hotel, recently renovated. Had just reopened when we visited, so a few teething issues, ran out of a lot of drinks, not enough breakfasts for people that had reserved a breakfast. Hotel was sold out due to Chelmsford part in the park. Overall lovely stay, some nice restaurants and bars,cafes close by.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman on the reception was very helpful and friendly.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
I attended for a Business Network meeting and stayed overnight at the hotel. I was in room 141, which was clean and comfortable. However, there was no natural light into the room and the lighting in the room is poor. The curtains were ill fitting and let the light in through the night from outside lighting. After the business network meeting, went into the bar area to get a drink and no members of staff were present, nor at reception. It was like a ghost town. On my way to my room bumped into 3 members of staff who let me know they were heading back to the reception/bar/restaurant area. At this point it was getting late, so had a drink, ordered a pizza to take and eat in my room.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely appointed room and entrance area. Handy location with good access to the motorway network. Would stay here again. Large car park to the front of the premises.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Katie

Liked: Staff & service, amenities, property conditions & facilities
Very clean and good service
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Akinduro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay at the palms. I stayed for four days for a wedding event that took place in the event center. The staff were warm and most especially Nicholas at the front office also the housekeeping team that came in every morning for the room cleaning. The entire team was helpful. The Palms is near Harold Wood station, where you get on the Elizabeth line to take you to Heathrow airport or connect other places in the UK. Amber cabs are available to take you to the train stations or anywhere you want to go. Overall, I had an amazing time and will definitely visit again.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two the young lady on front desk 10 out 10

The young lady on front desk was amazing she was helpful and professional the rooms a clean.over all amazing stay and a big thanks to the two cleaners they was brilliant.I will definitely recommend this hotels
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Shani Leigh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False represented themselves as a spa in which they are not all in any capacity are or can be classed as. Upon arrival to the property I asked what time does the poor and spa open and the guy behind neural reception said to me we do not have a spa or a pool I don't understand. I have just recently been diagnosed with a shoemart in January my partner of recent had moved back from Portsmouth to RM12 at his parents due to his dad being diagnosed with dementia we have not seen each other for over three months I have two days off and my little girl was away with my dad so I booked this place to have two days relaxed as a spa and to spend time with him and it was somewhere within the location that was close to his dad and mum's home due to his dementia's condition. I traveled there and paid over 220 pound to find out the fact that they falsely represented themselves as a spa in which they do not have any no never have had those amenities or are spa never have been.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the money

Very helpful and friendly team. Room larger than expected. Bed was king size rather than a double and very comfortable. Bathroom very clean. Parking available. Overall excellent value. On the negative side, the Wifi is awful but it is being upgraded. And the reception for my.mobile was hit and miss.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Lucy

Liked: Staff & service
Disliked: Room comfort
Good location for those taking exams at the Romford center, however beds we extremely uncomfortable! Size of rooms were good though compared the prison cell like rooms at the spark Hilton. Another plus was the parking was free too.
Stayed 1 night in May 2025
Verified

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The member of staff on the front desk was very rude and not at all helpful. Overall the hotel was fairly clean and perfect for us to stay after watching a gig close by. Breakfast was not great, overpriced for the quality.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Under renovation- but very clean hotel

The hotel itself is still under renovation, but the room was clean and well put together. The room did not have any aircon or fan, and we visited when it was very warm and the rooms were so hot. Restaurant not open yet and there is nothing around that is walkable to get food.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Sikander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and renovated (building work is still going on in hotel grounds). Free parking. It has a ground floor and first floor but doesn’t have a lift (we did not have heavy suitcases so no problem for us). The only thing to highlight is that there is no room AC or central air conditioning. So staying in summer months when outside temperature is hot can be uncomfortable. Bed was queen size and comfortable, room was spacious and clean.
Stayed 1 night in Jul 2025