Search Hotels Near Maroma Beach, Playa del Carmen

"I honestly don’t know how this place can call itself an all-inclusive resort. This was one of the most disappointing travel experiences I’ve ever had. From the moment we arrived, things were already going wrong. My room was not ready at check-in time, and when we finally got in, it was clearly not properly cleaned. There was no toilet paper, and when housekeeping brought some later, it looked partially used and stained — completely unacceptable and honestly shocking for any hotel, let alone an all-inclusive resort. The room itself was old, poorly maintained, and in desperate need of renovation. The TV didn’t work at all, furniture was worn out, and everything felt neglected. Nothing matched the photos advertised online. It felt more like a rundown motel than a vacation resort. Food options were extremely limited. There was only one restaurant operating, which completely defeats the purpose of paying for an “all-inclusive” experience. Variety was almost nonexistent, and meals quickly became repetitive and disappointing. Another major issue: the hotel doesn’t even have its own proper beach access, which was one of the main reasons I booked this location. This information was not made clear beforehand and felt very misleading. Customer service from management made the situation worse. The manager was rude, dismissive, and showed little interest in resolving concerns. The only positive part of this stay was the hardworking staff members, who clearly tried their best despite."

"great"

"This was one of the best resorts I've been to in the Cancun area. We thought out master plan providing ample space for the numerous resorts within the property in a natural setting. "

"Best resort in mexi"

"Room was ok, and the staff was great. Since the other cheaper Iberostar resorts can use our resort, I question why we pay more for it if they get the same things. The staff never said no to the other colored wrist bands at the bars or food? "

"Staff were outstanding. Luxury service"

"The rooms, restaurants and property was spotless. The food was always amazing everywhere we went. The staff Alberto, Fernando, and Jan were fantastic and met all our needs during the stay. "

"Staff were very friendly and helpful. But the room and amenties disappointed."

"The room was very spacious and clean. Housekeeping came to the room at least two times a day providing fresh towels and tidied the room. The buffet restaurant has several food options. If you are looking for a more relaxed Cancun experience this hotel is the right choice. "