6/10 - Được
Elena-Mirela
Đi cùng gia đình
12/12/2025
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I paid for a room with 2 queen beds and we were given the double beds. Extremely small room, one person could barely walk in between beds and dresser. The heating was not working at all and we froze under the blankets both nights we were there. After going back downstairs to let them know that we were send in a smaller room , not for what i paid they said that they will refund $50 dollars/ night to a total $100 per the 2 days that i booked because they were out of the rooms with queen beds since the were overbooked. I don't think i saw the refund. Also, we were given free breakfast vouchers at the downstairs restaurant as compensation. None of us liked it. It was a long wait to be seated and a very ordinary continental breakfast. This is the first Doubletree hotel that was very dissapointing!!! I booked way ahead of time. There was no reason not to honor the room i paid for. We are tall people and being squeezed in small beds, extemely small and very cold room was not anything that we could enjoy. It ruined a big part of our stay in New York. The only positive things were that the desk staff were friendly and tried to be helpful, even though i did not see the results, and housekeeping staff were great. The room was cleaned well. At this point,i would not recommend this hotel due to my experience there. I always thought one can't go wrong with booking a room at a DoubleTree hotel. New York proved me wrong!
Elena-Mirela
Lưu trú 2 đêm vào Tháng 11, 2025
