4/10 - Kém
Baby Gulneet
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
14/07/2025
Không thích: Tiện nghi, dịch vụ
Needed repeated reminders to get water, towels and bedding. Booked and paid for three people and no bedding was provided for the child sleeping on sofa pull out bed. Had to call multiple times to get the bedding and then housekeeping would leave towels, tea etc enough for two people only when clearly we booked the room for three people. Getting clean drinking water was such a hassle as well. The hotel said they will deliver two water bottles per day but had to request multiple times before we would actually get the bottles and once I just had to go out to the convenience store to buy water bottles. The staff said we could refill water bottles from the cooler but that was located in the gym area. You have to come to main lobby and then take another set of elevator to access the gym…. As the hotel charges $30 destination fees, they said we could get $20 worth of laundry/ cleaning done every day and have breakfast to go for one person per day or buffet for one person. When I actually called to have laundry picked up I was told that the service is not available on Sunday. Why they didn’t tell me earlier that it is not available on Sunday? When I went to grab breakfast to go for my family I gave them the coupons the staff at the restaurant said I could choose two things per card. Staff seemed so judgemental when I said that the family is still getting ready so I am grabbing stuff for them and didn’t even let me complete my order before moving on to next guest. Terrible service
Baby Gulneet
Lưu trú 4 đêm vào Tháng 7, 2025
