6/10 - Được
Lacina
Đi theo nhóm, Đi cùng bạn đồng hành
08/12/2025
Không thích: Tiện nghi, dịch vụ
The location is very good. Close to quinta avenida, close to 10th ave and laundry and groceries and close to the public beach with an excellent dive shop right there in Xico Dive Centre. The staff are not rude but they don't seem to care too much about concerns of clients. I booked a condo with 2 rooms and they gave use two single room condos. Since we were with adults this was fine but made logistics like coordinating meals and outings a hassel and we were in the two separate wings of the hotel with was super annoying and made things even more inconvenient. Additionally my shower was cold 6/7 days we stayed there and they were told every single day and maintenance was only in once that whole time. The rooms are spacious but could be cleaner (not unhygenic, just shabby) and the amenities are lacking (toiletries, towels, kitchen towels, kitchen utensils, kettle, iron or clothes steamer). The couch is uncomfortable and bed was a bit firmer than I prefer. The hair dryer in the bathroom was also not working. I asked for a partial refund due to the hassel and they declined to provide one. Overall, not a terrible stay but not a great one either. I would check out somewhere else if I went back to Playa del Carmen.
Lacina
Lưu trú 7 đêm vào Tháng 11, 2025
