Khách sạn gần Bãi biển Punta Sam tại Punta Sam

"Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai."

"This property has been very well maintained - it is the same in 2026 as it was 15 years ago with several original staff members. One of the best changes, couples only, no kids. It's a very chill & relaxed boutique hotel with fabulous rooms. The staff is friendly & accommodating. Don't like your pillow? Well, there's a pillow menu to choose from! Want something to eat at 2am? There's 24/7 room service! Want a delicious steak? Go to the steak house and for goodness sake, DO NOT MISS the Agua Viva...

"False advertisement. Felt unsafe. Pad locks on many closet doors"

"Everything was wonderful!"

"Great experience, clean resort, best family resort"

"The food, service and ambiance was 10/10. By far the best resort we have ever been to."

"We stayed on the one bedroom suite and it was amazing. Food was great! Kids loved the pools."

"Great rooms and services"

"The only restaurant that has good food was the Chinese restaurant and the waiter Gerardo is amazing he is the best, also Francisco the butler he’s really helpful and has great customer service. The pool attendant Marco doesn’t like to help the non-member guests. He is rude and only pay attention to the members so he can receive tips from them, he didn’t let me get any chair and didn’t want to open the umbrella he even gave popsicles to the other guest and even bother to ask the non-member...

"Loved the ocean beach. Servers came frequently to ask your beverage orders and fresg coconut water from the husk. Rooms were cleaned daily & fresh towels were plentiful at the beach. Loved the swim bars at the main pool. Excellent services to throughout my 5-day stay June 2026 at Playa de las Mujeres at Excellence Hotel in Punta Sam, Mexico. Staff was very accommodating and courteous."

"WOW! Did not expect such a beautiful stay as the one we had. My group had 2 rooms and they were both suites- ABSOLUTELY BEAUTIFUL. It was like a small apartment fully equipped with a washer and dryer! My parents absolutely loved this place. The entire staff was so pleasant especially the person who checked us in unfortunately I did for get his name. Very pleasant stay, we are so happy."

"Everything about this hotel is amazing from the rooms, pool, bar and especially the staff."

"Nos cambiaron de habitación por un tema de inundación, la comida del buffet no hay mucha variedad. El personal del parque no son nada amables. Todo lo demás ok."

"Great stay. I have stayed at a lot of secrets. It did not disappoint. I am a beach person and would have really liked better beach shade on the non preferred side. Most of them have it. The umbrellas were just not like the huts. Restaurants all great. I didn’t like the drive in the golf cart to there restaurants but the layout just doesn’t permit them within walking distance. Beautiful place. Nice pools. Plenty of seating. Great staff."

"Food was great, resort was beautiful the convenience of getting around the resort was awesome! Definitely a 10!"

"I got stuck in the elevator, the beach rinse-off showers weren't working properly, they never mopped the room during my stay, and they broke one of my suitcases; I paid for an ocean view but could barely see the sea, and the room didn't really match the photos."

"Such a shame that the staff/management is so terrible at such a beautiful place. My family and I had the worst experience. We encountered an unsafe situation at the beach part with a hotel security that was unprofessional, rude, and disrespectful. When we sought help at the lobby, no one was available. They told us to return the next morning without care of what we had experienced. The next day, the management listened and basically said that the higher ups limit what they can do to try and make...