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"Lovely"

"This is a wonderful and hip hotel in a great part of Soho. The room was beautiful, the staff was very attentive. The location was amazing. The only thing I can say that's somewhat negative is that we missed having coffee and tea in the room. Most hotels will have these amenities but they were not available in the room."

"A beautiful property in the heart of SoHo yet incredibly quiet. The staff were always helpful, breakfast divine and the Kit Kemp decor out of this world. Highly recommended!"

"This is a superb hotel located in the centre of Mayfair. The wonderful staff make you feel at home very quickly, and the relaxed atmosphere makes a stay at the Connaught very restful. We will certainly return."

"We love this hotel. The staff is wonderful. The room is clean and comfy. And we love the coffee shop downstairs. It’s the perfect location at Trafalgar and charring cross. Walkable to so many sights and easy for the train. We always stay here when in London."

"Our air conditioner did not work, our room was very hot. The maintenance came to fix it at least 4 times, they ended up giving us a very loud Dyson floor standing unit to help cool the room, the day before we left it started to get better. No one seamed to care."

"Rooms are slightly dated but very clean. I made two separate bookings as originally staying the one night. Made another booking some weeks later. However, the bookings weren’t linked so got a phone call asking when we were returning to the hotel to collect our cases! It was sorted in the end but did leave me upset as we were out in central London and returned to hotel early to reassure ourselves we had the room to go back to. We upgraded the room thinking it was for both nights and then was...

"Our stay was truly wonderful. The staff were so warm and welcoming, the food was delicious, and the pool was a perfect escape from the UK heat wave. Could not recommend this property more!"

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"Just perfect , attentive friendly staff, not invasive, great food, wonderful rooms very comfortable , amazing bed and pillows 😂 , fantastic breakfast , nothing was a trouble for the staff. Perfect in every way. "

"Great staff and welcome. Room excellent, spacious well appointed, clean. Michael Caines restaurant was superb for dinner and breakfast. American bar was exceptional."

"Our stay at The Ritz London was amazing. The attention to details, superb service and welcoming staff made this the highlight of our trip to London."

"We stayed here for one week, from Friday to Friday. Upon arrival, we were informed that the elevator was out of service and were assigned a room on the 4th floor. Unfortunately, the elevator was never repaired during our entire stay. It appeared to be an ongoing issue that was not disclosed before our arrival. Housekeeping was also very limited. During the week, the room was cleaned only once and towels were replaced once. The bed sheets were never changed. The air conditioning did not work...

"Very clean , friendly staff. Fabulous location."