Search Family-Friendly Hotels in Mexico

"Great resort, kid friendly, lots of food options. Great entertainment "

"The experience and atmosphere was fun and friendly. All the amenities and pools were in a somewhat localized area so it’s easy to learn the ground. Spa was *chef’s kiss*. The food was pretty good as well. Room Service was FAST. The hotel rooms need a little maintenance; for instance a little rusting around the light fixtures and tub and the Sky Lounge planks need replacing. I didn’t get the wine pairing at SHE that I was promised but the food was good. "

"Clean room but elevator seems like it’s not functioning correctly."

"Lazy river was perfect"

"It was nicely kept and the staff were great. "

"Definitely overrated. Where do I start. 1) Upon arrival, you would think the check in would be much faster. Plenty of employees standing around which could be helping but aren’t. 2) I arrive at my room which has the walk-out pool and literally walked out to an 8 x 8 one foot max pool. Didn’t even connect to the main pool area. 3) On hotels.com it says (2) queen beds and they stated hotels.com doesn’t know anything about their process. After enough going back and forth, they moved us to the furthest area back which had (2) queen and walk-out pool. I shouldn’t have to spend hours of vacation sorting that out 4) we had a big family with us and they made it extremely difficult for us to eat together. I would understand if seating was limited, but the areas were 1/2 empty. You should accommodate your guests when possible and it was always possible but basically refused. 5) We were booked at the older Xcaret hotel area VS newer area. Newer area looked like a ghost town so maybe so overloaded the old side to make it seem fuller. Not sure 6) you don’t even have good beach access Overall, I won’t be going back. We’ve been to many other places with less expensive rooms, better views, better beaches, and better service"

"Excellent staff, great for travelling with young children! Only issue was the lack of umbrellas. It rained for one day of our trip and there was no umbrellas available. Very disappointing for a family with young children. Other than that it was a pleasant experience. "

"I have mixed feelings about my stay at this Hilton. While there were definitely some positive aspects, there are also areas that could be improved. The bell staff and the team assisting on the beach were consistently kind, attentive, and helpful, which I truly appreciated. However, the front desk experience felt less warm and could benefit from a more welcoming approach. The beach itself was not as nice as expected, and the number of amenities felt somewhat limited considering the number of guests at the resort. At times, it felt a bit crowded. As for the dining experience, the buffet offered a decent variety, but it lacked a “wow” factor and didn’t stand out compared to other resorts. Overall, it was a good stay, but with a few improvement, particularly in service consistency and amenities, it could be a much better experience."

"Only complaint is can’t go to beach directly from property you have to walk. Other than that everything was amazing! "