Search Hotels Near Gielgud Theater, London

"The room itself was fair. The check in process was horrible. I paid to upgrade my room and have a high floor. Upon arrival (check in @3pm) they had me and my wife waiting for 2 hours to get our room. They said they would call when it was ready, they didn’t. I was sitting right next to the reception desks, nobody informed me. After approaching to see if it was ready, they said the room was ready after 2 whole hours. We just flew in and were exhausted and had to wait 2 hours for a room that we had booked well before that day. The customer service was trash in this experience. I kept asking why this would happen and they just kept ignoring me. Unacceptable behavior. They proceeded to give me 1 drink voucher. Not even 2 for me and my wife. Look elsewhere."

"Augmenting my prior review - the only good thing about this hotel is its location. The place is a dump. Wear and tear evident everywhere. 3 fire alarms in 2 days - don’t expect a good night’s sleep."

"Clean quiet dark rooms in a minimalist pod hotel. No windows in rooms. If you’re sharing a room, be sure it’s with someone you’re comfortable with as there is little personal space (including the bathroom)."

"Very helpful staff. Great location and hotel. "

"Great service, my prior visit wasnt great but they made up for it with great service"

"Great location! Walkable to all many historical locations and close to the St James tube. Check-in was simple. We opted for the Superior or bigger room and although smaller than what we’re used to, was quite sufficient with a king bed. Room was a little dated but comfortable. Breakfast was affordable and had a variety of self serve options. We stayed 7 nights and staff was wonderful. Would come back."

"Beautiful rooms and helpful staff."

"Good location "

"Beds are extremely hard ! Think the floor would be more comfy. Area good walking distance to main shops etc "