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"Iv stayed at this property before and it was good. This last visit was very poor. I will not be staying again. Checking in was good, I was greeted with friendly efficient staff. Going to my room was ridiculous, there was no lights on the whole floor so it was very dark- couldn’t see and kind of scary. By morning they did plug some lights in on the floor. All I wanted was to relax, have a bath and go to bed. The bath had hairs on it… the corners of the rooms were no overly clean, but had been cleaned, just poorly. I went to turn down the sheets and they didn’t fit the mattress so didn’t stay on the bed, the matress was very old and not very comfortable. I thought I’d relax a bit and the tv was just static, and remits didn’t work. When I got up I noticed things around the room such as a big star of scotch tape on the wall to hold on peeling paint, lots of scuffs, very cheap maitabance. I will not be staying again-expected more from a 190$ a night room. The biggest erk was that I told front desk and the lady didn’t make notes so upon check out the manager says there was no notes so he’s not doing anything. I will never stay there again."

"Great pit stop, view of the mountains from our room was beautiful. Pool was busy and loud, the waterslide is actually pretty wild. The breakfast was great! Would stay there again, esp for family vacation"

"we always keep coming back! actualy our 3rd stay."

"The buffet was great, the hotel and area was super clean, the location was within walking distance to Banff avenue. The staff were very friendly and the area was just beautiful. The only issue is paying for parking everywhere is getting exorbitant. "

"Liked everything"

"Nice rooms great beds. Would nice if restaurant was open after 10:00 or at least a menu of some sorts in the lounge after 10:00."

"Love this hotel! Been coming here for years and the staff and rooms always deliver the coziest comfiest beautiful stay! Delicious restaurant at Pacini’s in the hotel! Perfect for a stay in Banff!"

"When we first arrived we checked in. The staff was ok and directed us to our apartment. The apartment was clean but with a little smell that seems to be cigarette. We headed to the pools and found out that the internal hot tub was not working, so we used the external one. There was no big issues other than that. The landscape is amazing and the overall facilities are good. We expect return again."

"Both of the ladies at the check-in desk provided exceptional customer service and they were extremely helpful and friendly. There was a very rude and nasty client at the check-in next to me. The staff handled her with grace and professionalism even though they were well within their rights to toss her out the door. I was sorry to see them get treated this way,"