4/10 - Kém
Alison
Đi cùng gia đình
06/05/2026
Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
When we checked in, we were informed that we had extra rooms due to staff incorrectly extending our stay by adding new reservations verses just changing it. Never received emails for extra rooms. That meant we had extra charges on our CC. Took a bit to get it corrected but finally was.
The biggest problem was that we got stuck in an elevator on the 15 floor on the way to the roof top bar. The alarm and call button did not work. Banged on the elevator door and no one heard us. Finally called 911. The door to the service side finally opened. The manager of the bar stated she was afraid someone was stuck since it hasn’t moved in awhile but hadn’t done anything about it. She also mentioned that the elevator gets overloaded when to many people on different floors push buttons at the same time. We went to sit to calm down and the waitress at the bar and our waitress told us it happens all the time. By the time we walked down the stairs to the lobby, there was a technician looking at another elevator that was also stuck on the 15th floor. The next morning we switched to a different hotel. We would have stayed since we were just on the 4th floor, but when you come down the stairs you exit to straight out side not the lobby. You also couldn’t enter the stairs from the lobby. You only could from outside which was locked. They refunded several fees and charges and did not charges us to check out early.
Alison
Lưu trú 3 đêm vào Tháng 4, 2026