2/10 - Tồi
Amanda K
Đi cùng gia đình
15/01/2026
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
I have stayed here twice and I loved our first stay, just not the second. My daughter is disabled and uses a mobility scooter. We booked a disability roll in shower room, that also allows for more space to house the scooter. On our first night and every night of our 3 night stay the lights and fan came on and off all night long, plus the a/c clicked between each cycle. I requested a different room after the first night and they only had suites available but refused to move us without an upcharge. They promised they would have the issue repaired. They did not, it happened the 2nd night and they offered us another standard room…which the scooter would not fit in. So their solution was to separate the disabled person from their mobility device and keep it in the lobby. My daughter doesn’t walk well, hence why she has a scooter! Having her scooter at the 7 floor lobby and her on the 25th floor is no solution. Each night they promised to fix the problem, they did NOT. Expedia reached out to them and they refused a refund to us. Expedia has been very helpful and accommodating, but I will not be staying at this resort again! In all my time as a mother of a disabled child have we been treated so poorly! Usually, NYC has been notoriously wonderful every where we go to make accommodations for my daughter! Really disappointing, not that mention kept us exhausted our whole trip!
Amanda K
Lưu trú 3 đêm vào Tháng 1, 2026
