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"Staff are nice and friendly"

"So accommodating, very friendly, polite, and helpful, showing us all the recommended places providing maps and lists of the best areas for coffee, beer, dinners, shopping etc! Would 100% recommend! And would definitely come back! Lotus Boutique gave my whole family an upgrade and a cake when they found out it was my dads birthday and another upgrade for our last night with them, the people are beautiful."

"Perfect hotel stay, lovely staff and felt so comfortable and welcomed the entire time. Would highly recommend and will certainly come back. "

"Beautiful hotel, excellent staff, service and food. Roof top bar and pool were great. "

"Great stay. Staff was very friendly and helpful for any questions I had about Hanoi. Wonderful breakfast with a variety of foods. Fresh fruits daily. Clean room. "

"The service was friendly and excellent. The bed was firm and comfortable. We had a balcony room and enjoyed the view of the street below. Please note that there are several steps up from the street to the lobby. "

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction. "

"AAA"

"Excellent boutique hotel. The staff is extremely friendly and supportive. The hotel manager Jack is a very nice and professional person. The location is super."