Search Hotels Near Southpark Mall, Cleveland

"Did not like it"

"Great stay! Awesome staff! Comfortable beds!"

"It was a quick stay but the room was clean and the staff were friendly and helpful. "

"It was ok, clean but dated "

"It has been a while since I last stayed at a Best Western and I did not always remember them being the most clean, but this one was pretty nice and clean. The only issue was there were fire alarms the first and last night (@147am & 12am). The first was an actual issue, but the communication on when we could go back to our rooms was unclear. I am not sure why there was not some sort of an intercom update. Then on my last night the alarm then went off at midnight, three times. When I went down to the front desk I was told it was a false alarm. Again maybe something that could have been told through an intercom. When I asked if this would be the last one I was told "I cannot guarentee it". Just need some better communications. "

"Clean Staff was very kind"

"The gentleman who checked me in was wonderful. The manager was very rude and disrespectful. They put me in a room that was not prepared. Moved me to another room that was already reserved for somebody else then moved me again to another room where the TV wasn’t working the phone wasn’t working and somebody had to come fix everything. This was one of the worst experiences I’ve ever had."

"The hotel had no power during our stay! No generators! It was terrible! "

"Actually had to find different accommodation to power outage from wind storm Property seemed ok & would probably stay again if in the area"