Independent, Christian Malford, Chippenham

"This is a wonderful hotel with great service, really comfortable rooms - and the fact that you can access the thermal baths is the icing on the cake! Just a few minutes from the station and the main shopping and tourist areas, the hotel is really well situated yet feels like an oasis of calm. The one minor downside was that the restaurant wasn't open on a Monday, but there were plenty of dinner options nearby. It is one of our favourite places to stay in Bath and we would highly recommend it."

"Yes excellent. I am a proud Bathonian although I moved away as a student. The Francis is truly exceptional hotel worthy of this wonderful city"

"Friendly, helpful staff, good food and beautiful room. I would definitely stay here again! "

"Lovely hotel, friendly staff, especially in the evening in the restaurant and bar. Nice warm hotel room. Carpet could do with a makeover but lovely room . "

"Very helpful staff"

"Always a very pleasant stay, clean and quiet and comfy "

"Just perfect "

"Great breakfast, friendly staff, lovely grounds."