2/10 - Tồi
Craig
Đi cùng gia đình
23/06/2025
Fly infested room, 3 different rooms upon check in. 3rd room had a dangerous spiral staircase and a shared balcony as i had upgrade week before to a suite. They completely ruined our special occasion. Due to danger of death for our 12 month old son with an open metal spiral staircase leading from room to the DOOR of the room only! We had to block it with furniture. They had no cribs available and he fell out of the bed on one occasion causing distress. The balcony is not secure as all guests in neighbouring suites have acccess to your bedrooms. The room was worn and dirty. The fire alarm was set off at 2am on the first night waking us and our baby up and meant we had no sleep the first night. Second night the flies started to appear and then the morning the room was full of flies. Disgusting hotel, incompetent staff and the central complaints team are equally as disgusting. i have videos and photos to back up all these claims and they will be shared far and wide!!! Expedia as always are awful and provide zero support, they should be ashamed of themselves allowing this hotel to be on their listings
Craig
Lưu trú 3 đêm vào Tháng 6, 2025