Search Hotels in Playa del Secreto, Playa del Carmen

"Buffet was always cold and I made sure I was first in , Staff great all staff ! 2 massages great , always cold food ! "

"Extremely unpleasant on all accounts. First, stench of sea weed everywhere. Beach was closed. The pools were very crowded and noisy. Service everywhere was very slow. Tried to upsell time shares at the Grand - signed us up without consent and then kept calling at 7:30 am to find out why we were not there for the "tour." Food at the buffets was minimal, cold and stale. Other restaurants barely gave any food - portion sizes small. Room service was always 1-1:30 hr wait no matter what time of day or night. And they never picked up after - had to wait for housekeeping the next day. Transport within the facility was very sporadic. We had seniors and had to wait nearly 1 hour to get transport from the wedding lawn to the hotel room despite asking staff to call for the golf carts. Housekeeping did not respect the privacy sign. As Expedia VIP, we were supposed to get an upgrade - which did not materialize. Spa service was pathetic. we had to pay $12 for oil! And, it was CBD oil - which we were not told ahead of time. They gouge you at every turn. They entice you with $500 credits which you can barely use on anything useful, and they charge 16% "tax" on it. Please stay way from this resort."

"The property was flawless and maintained to a very high standard. It was absolutely beautiful!"

"Everything Was Great !!! Had a Wonderful Vacation !!!"

"Clean, friendly and well maintained, great for families."

"Our stay truly exceeded every expectation. From the second we arrived, you could immediately feel how organized, polished, and intentional the entire experience was. We were welcomed with the sweetest anniversary surprise.. champagne, fruit, and a happy anniversary ribbon on our door which instantly made the trip feel special & personal. Even the arrival process stood out. Champagne at front entrance. Then inside after check the bellhop met us at welcome bar & personally escorted us to our room, toured the room with us, explained everything and made us feel completely welcomed. What impressed us most was the level of service across the entire resort. Every staff member was warm, attentive, and incredibly professional. You can genuinely tell the staff is exceptionally well trained, and everyone works together seamlessly to create an elevated luxury experience that still feels relaxed and welcoming.The restaurants were outstanding- honestly some of the best all-inclusive food we’ve had. Room service was also delicious. The property itself was spotless at all times and beautifully maintained. We also loved how spread out the pools were. Most never felt overcrowded, which made it easy to relax and enjoy different areas of the resort. The swim-up bar pool was definitely the liveliest and busiest. The excellence club, beach section, and private pool access made the experience feel even more elevated. Overall I give it a 10. We are going to book again for same time next year! "

"Rooms were great although the WiFi stopped working and the tv for our baby. We were given another room three hours later with no a/c circulation which was ridiculous hot."

"Very professional staff. The room was elegant, clean and comfortable. Do not miss the delicious breakfast and the easy shuttle ride to the airport. Highly recommended this hotel❤️"

"Everything was great. The only drawback was the sea grass. If you like the beach and swimming in the ocean, then it’s an annoyance. "