Compare and book 5 Star hotels in Playa del Carmen, Quintana Roo

"Only complaint was slow wifi but everything else 5 star. Super friendly staff and great location!"

"Incredible service. Beautiful room and outstanding property. "

"Definitely overrated. Where do I start. 1) Upon arrival, you would think the check in would be much faster. Plenty of employees standing around which could be helping but aren’t. 2) I arrive at my room which has the walk-out pool and literally walked out to an 8 x 8 one foot max pool. Didn’t even connect to the main pool area. 3) On hotels.com it says (2) queen beds and they stated hotels.com doesn’t know anything about their process. After enough going back and forth, they moved us to the furthest area back which had (2) queen and walk-out pool. I shouldn’t have to spend hours of vacation sorting that out 4) we had a big family with us and they made it extremely difficult for us to eat together. I would understand if seating was limited, but the areas were 1/2 empty. You should accommodate your guests when possible and it was always possible but basically refused. 5) We were booked at the older Xcaret hotel area VS newer area. Newer area looked like a ghost town so maybe so overloaded the old side to make it seem fuller. Not sure 6) you don’t even have good beach access Overall, I won’t be going back. We’ve been to many other places with less expensive rooms, better views, better beaches, and better service"

"Very clean. Service was slow "

"No shuttle"

"We stayed at Grand Sunset Princess Resort and overall had a great family experience. The property is very large, so expect a lot of walking, but the grounds are beautiful and spacious. The staff were friendly, welcoming, and quick to assist with any needs, including room issues and food allergies. Daily themed dining and nightly entertainment kept things fun. Food was decent overall—Mexican tacos and ceviche were the highlights. Some restaurants were closed, and the twin resort is still under construction. Reservations are required through the app or concierge. The beach had sargassum during our stay, and red flags were up. The water can be rocky near shore, so swim shoes are recommended. Sand quality isn’t ideal for building sandcastles. Pools were plentiful, though the kids’ splash features weren’t running. Rooms were clean, spacious, and beautiful, but had a noticeable damp smell that affected our clothes. Extras included shuttle service to Quinta Avenida (~$5), on-site photographers ($20/photo), and reasonably priced excursions. Overall, despite a few drawbacks, our family had a wonderful time and would consider coming back "

"We just got back from a 5 day stay at Secrets Impressions. This place is really impressive with all of the quality pools and flora for whatever setting you want. Music at the main pool & bar, quiet settings if you want that, a lagoon pool that makes you feel like you're in a secluded cove of the islands. Great food at all restaurants! We would go back and wish we booked for longer. Thx Secrets!"

"Several days there were no lounge chairs available by any of the pools. So, we couldn't enjoy the pools."

"My friend and I stayed for 4 nights, which felt like the perfect amount of time. The rooms were clean and spacious, the grounds were easy to navigate, and the staff were very friendly and helpful. Most restaurants didn’t require reservations (except Teppanyaki), and the food was very good—especially the International restaurant and the taco bar by the pool. One restaurant was closed during our stay, which was a bit unfortunate. The resort caters more to an older crowd, but you can easily take a quick cart ride to the neighboring all-ages resort if you want a livelier atmosphere. The only downside was the beach, which had a lot of sargassum and a strong smell."