Khách sạn Costa Mujeres

"First of all, I want to start with the fact that the experience manager luis, front desk Andrei, customer guide margarita, were all very very helpful and worked to make our experience as good as it could be. But after finishing out our vacation, I can’t help but say that was not the experience we expected or wanted as our baby moon. 1. When you walk in, you are almost forced into a breakfast with the Premium Tour Group to listen to their pitch. It happens so quick after check in, that they...

"Beautiful atmosphere and design."

"Excellent "

"I want to preface this by saying the resort itself is beautiful and the premium experience events team are truly fantastic and attentive, but I cannot in good conscience leave without warning other guests. During a 3 night stay $216 was stolen from my purse while I was staying here. This was not a case of leaving my valuables out in the open, my purse was tucked away amongst my belongings, so for someone to have taken money from it means they went through my things deliberately. My coin slot...

"We really enjoyed our stay at planet Hollywood Cancun! The staff were all excellent. We received an upgrade to star class based on our Expedia status and David and Dana went above and beyond to make sure we were well taken care of. Highly recommend!! Thanks again for a wonderful vacation!"

"The room was lovely and well stocked with drinks and small snacks. As well as a plate of fresh fruit and champagne for being an Expedia gold member. The mattress and pillows were super comfy. The biggest perks were the staff and the property. Everyone was so helpful and kind and the entire place was absolutely pristine. There were always plenty of loungers available at the pools and the beach. I do wish they had more permanent shade options on the beach as it was too windy for the umbrellas and...

"Instalaciones excelentes, la comida no es algo extraordinario para el nivel de experiencia y el servicio algo malo, tienes que hacer muchas cosas por tu cuenta cuando se pueden por medio del servicio al cuarto."

"Everything was heavenly "

"I will never stay at the Krystal Hotel again!!! This is my 7th time in Cancun. Krystal Gran is where i meant to book and accidentally booked the original Krystal rewards Hotel. All inclusive is a waste of time. You pay $5 everytime you order food through room service and they still want a tip. I had to call and complain about a bill left in my room to pay for the sodas in the refrigerator. There are 4 specialty restaurants and their food is horrible also and it’s the same as the food from the...

"Everything was amazing "

"everything is excellent. i will come back to this resort next year"

"everything was good"

"The room was exceptionally and clean. However, I faced a problem while checking in because I can't communicate in English to ask about something."

"Great staff, amazing food. Loved it!"

"Everything was wonderful."

"Clean room , staff , bar"

"It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast."

"Great place to stay. My first time in Cancun and resort was awesome. Perfect for families. "

"This is my second time staying at this hotel, and there were many reasons that brought me back—one of them being the beautiful beach. The facilities are always very clean, and it’s clear they put great effort into keeping everything running smoothly. What truly stands out, though, is the staff. They are exceptional, especially Rafaella from the palapa, who always takes care of guests with a warm smile. I absolutely love this place and will definitely return again."